Nick Hernandez
Nick Hernandez at Big Star Hyundai

Nick Hernandez

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.5
38 Reviews
4.5

38 Reviews

Write a Review

38 Reviews of Nick Hernandez

December 02, 2024

Dealership Rating
Employee Rating

Nick worked hard in getting me a great deal, he was professional and helpful, thanks More

by GREYES67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 28, 2024

Dealership Rating
Employee Rating

Great customer service. Very Friendly. Met us at the door and answered all our questions. More

by RJAMES01477
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 27, 2024

Dealership Rating
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The $250coupon certificate you can’t really use it. I I google it up and it was saying that it was no good More

by roselowery53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arin Robeson

Nov 27, 2024

Big Star Hyundai responded

Thank you for your review. Sorry to hear about what you found on Google's search engine. As you know, the internet is a mix of fact, fiction and opinion. In order to use the gift card, you will need the Access Code from the card and must activate it here: https://member.entertainment.com/account

November 19, 2024

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Employee Rating

Bought a brand new 2023 Santa Fe at the end of September. There was a ding in the rear passenger door. Told Nick about it before signing any paperwork. He told me that he would get it fixed for me. So far ha More

by j.benningcpc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 19, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

November 17, 2024

Dealership Rating
Employee Rating

It’s new kept clean and the salesman that helped was very knowledgeable and understanding to my wants and needs. A+ to him for sure!! More

by j.cruzer
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , No sure of names but good folks they are the best!

Nov 18, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 04, 2024

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Employee Rating

Went there to find a good deal and a better car. Left with a great deal and an amazing car More

by TOMMY.SAMPLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa

Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2024

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Employee Rating

Finance manager was helpful. Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have More

by BigDisappointmentHyundai
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Russell, Arin Robeson, Arnaldo Perez, Adrian Chapa , zzRandol zzManjarrez

Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at skimbrough@bigstarhyundai.com. Scott Kimbrough, General Manager.

Nov 06, 2024

BigDisappointmentHyundai responded

Hi Scott, I actually emailed you directly on Saturday, October 5th and no response. Please check your email if you do actually take customer satisfaction very seriously and want to make things right.

October 21, 2024

Dealership Rating
Employee Rating

Big Star Hyundai always provides great customer service. I leave my vehicle in good hands knowing that it will be taken care of both proficiently and within a timely manner. Big Star Hyundai never disappoin More

by STACYSOPHIALACOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 08, 2024

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Employee Rating

They were pretty responsive to all of our questions and helped us throughout the process. The online ads were misleading but we are happy with our purchase. More

by dianaelvir25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sterling Whitely

Oct 08, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 02, 2024

Dealership Rating
Employee Rating

Very helpful and to the point. All employees were very professional. Highly recommend your dealership. More

by BAYDW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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