Nick Capparelli | Page 7

Everyone I worked with in the car buying and delivery process was exceptional: professional, patient, knowledgeable, accessible and service-oriented. Special kudos to Ralph Nofsinger whose responsiveness process was exceptional: professional, patient, knowledgeable, accessible and service-oriented. Special kudos to Ralph Nofsinger whose responsiveness over the July 4 holiday weekend was much appreciated. More

by SUSAN36 Verified Customer Verified Customer

Report | Print

I purchased a pre owned certified X3 and I found the process to be mostly seamless. Working with Scott was a pleasure as he strives to make his clients happy and is responsive to questions and calls. I process to be mostly seamless. Working with Scott was a pleasure as he strives to make his clients happy and is responsive to questions and calls. I think for me personally I would prefer to have worked more in person as that is my comfort level but I found that a remote purchase overall was better than I expected. And my trade in process went smoothly as well. Would have appreciated some congrats on being a first time BMW over swag like a key chain or a tote / license plate holder. I purchased extended warranties so that kind of thank you goes a long way in feeling taken care of and a desire to purchase again. More

by bhavna2000 Verified Customer Verified Customer

Report | Print

Great communication and very respectful of me and my time. Nice environment at West Chester dealership. time. Nice environment at West Chester dealership. More

by TomI Verified Customer Verified Customer

Report | Print

Fair and efficient. I completely understand dealerships get smoked with “tire kicker” emails, but it’s nice to see one that is responsive and treats prospects as if they I completely understand dealerships get smoked with “tire kicker” emails, but it’s nice to see one that is responsive and treats prospects as if they are going to buy! And I did! More

by isaac.m.pedroza Verified Customer Verified Customer

Report | Print

The entire experience was top notched. We live about an hour away from the dealership and we wanted to know before driving what our all in price would be if we decided to purchase before w We live about an hour away from the dealership and we wanted to know before driving what our all in price would be if we decided to purchase before we drove down. We liked the Certified Preowned X3 we saw online and had been searching for a low mileage 2022 with the exact color combination and feature set but we also had a good idea of its value. Through great text and email communication we were able to work out the details and the whole experience was efficient and enjoyable More

Report | Print

Dealership was fantastic, they allowed me to return a 2026 X5 in 3 days because I just wasn’t happy, I really wanted a higher performance car. I wound up getting a great deal through Dan, who was extreme 2026 X5 in 3 days because I just wasn’t happy, I really wanted a higher performance car. I wound up getting a great deal through Dan, who was extremely patient with me, and ended up with a 2025 BMW M4 competition convertible. Wow what a beautiful car. Thank U to Dan and WC BMW management for getting me into the right car, clearly you were focused on making the customer happy. More

by adippolito222 Verified Customer Verified Customer

Report | Print

Robert was on top of everything and made my experience feel valued as a BMW customer! feel valued as a BMW customer! More

Report | Print

Very accommodating and willing to share insights to achieve the optimal build for our needs. The buying process was simple and clear communication was had to ensure it went smooth. achieve the optimal build for our needs. The buying process was simple and clear communication was had to ensure it went smooth. More

by jazone17 Verified Customer Verified Customer

Report | Print

Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More

Report | Print

Scott was very knowledgeable, responsive and easy to work with. The whole office made the process very straightforward and everyone I met was genuine. Highly recommend! with. The whole office made the process very straightforward and everyone I met was genuine. Highly recommend! More

Report | Print