Nicholas Mcanderson | Page 4

To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

by Ampi1966maury Verified Customer Verified Customer

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Technician was very cool. I’m very particular with my vehicle and they respected that and where very careful when dealing with my baby I’m very particular with my vehicle and they respected that and where very careful when dealing with my baby More

by stanton728 Verified Customer Verified Customer

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They fixed my leak and cleaned the back where the leak was. Also fixed the recall. Nick was very helpful. was. Also fixed the recall. Nick was very helpful. More

by Lizette Verified Customer Verified Customer

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Identified cost of repairs up front, looked for VIP discounts and expedited the required work. Excellent mark! discounts and expedited the required work. Excellent mark! More

by fhurioste Verified Customer Verified Customer

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Honestly, one of my better experiences. Nick was straight and to the point, he showed me options on what was needed for my car, and gave me realistic timelines. Nick was straight and to the point, he showed me options on what was needed for my car, and gave me realistic timelines. More

by Manfred Verified Customer Verified Customer

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Service was excellent. Been a customer of Arrigo through several vehicles. Nicholas was friendly and kept me informed on the service progress. Thank you! Been a customer of Arrigo through several vehicles. Nicholas was friendly and kept me informed on the service progress. Thank you! More

by KAKSCHMIDT5 Verified Customer Verified Customer

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The buy a head 3 oil change and tire rotation package is great. It saved me money. great. It saved me money. More

by mtucker949 Verified Customer Verified Customer

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it's always a great experience as the staff are extremely courteous. Nick goes over and beyond to help me. courteous. Nick goes over and beyond to help me. More

by fredygomes Verified Customer Verified Customer

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Great service and Nick kept me informed about the process. Nick is a great service technician process. Nick is a great service technician More

by brajeff Verified Customer Verified Customer

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