Neyma Cuello | Page 3

Good service good people fast service good mechanic cashiers very nice loaner car good coffee good I cashiers very nice loaner car good coffee good I More

by RAYMONDHER918 Verified Customer Verified Customer

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Neyma was great to work with. Professional and helpful keeping me well informed throughout the repair to my Jeep. Communication through out was regular and accurate. Neyma made t Professional and helpful keeping me well informed throughout the repair to my Jeep. Communication through out was regular and accurate. Neyma made things easier and less stressful. More

by daniel.litwack Verified Customer Verified Customer

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Confrontational and not customer focused. Trying to elevate the problem and have the dealership understand issues I dealt with including having to negotiate with them to replace a tire they h Trying to elevate the problem and have the dealership understand issues I dealt with including having to negotiate with them to replace a tire they had badly damaged was overall and extremely bad experience More

by dan_thorogood Verified Customer Verified Customer

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I took my car in because of a recall. The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison wa The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison was especially helpful. I will be reaching out when it’s time to turn in my lease. More

by karinamarin19 Verified Customer Verified Customer

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Hollywood service center was the best! !they took time in finding out what exactly was wrong with the vehicle and quickly repaired it.. would highly recommend them for any repair or issues. !they took time in finding out what exactly was wrong with the vehicle and quickly repaired it.. would highly recommend them for any repair or issues. More

by Mbrown Verified Customer Verified Customer

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The whole dealer needs to be shut down! I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 stars More

by S_kathy31 Verified Customer Verified Customer

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my car was turned in on 3/2 and was told it would be two or three days turn around. On 3/5 I was told that a part needed to be ordered and it would be on 3/10, then updated to 3/11. After no word, I called or three days turn around. On 3/5 I was told that a part needed to be ordered and it would be on 3/10, then updated to 3/11. After no word, I called on 3/13 and was told the tech was staying late to complete the job and the car will be ready on 3/16 at 9 AM. On 3/16, at 10 AM. I reached out to my service advisor by text and phone call but she did not respond. I then called the general number and was told that all service advisors were in a meeting. So I drove over at 11 AM only to be told by my service advisor that the car was not ready and would need a few more hours. My next concern is that I told them there was a coolant leak, it was obvious. After receiving the car, it is apparent that they did not take care of it as it has shimmied and shakes quite often since the repair was done. Nonetheless, I am disappointed on both ends. More

by msemanas Verified Customer Verified Customer

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Never again will I purchase a car from this dealership. Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new vehicles. However, after this experience, I would not consider buying a new car from them either. Overall, it was a terrible experience. More

by katherine.suelanay Verified Customer Verified Customer

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I recently had a fantastic experience at Chrysler Jeep of Hollywood. Their service team was incredibly efficient, diagnosing and fixing the issue with my truck in just one day. To top it off, they even offer Hollywood. Their service team was incredibly efficient, diagnosing and fixing the issue with my truck in just one day. To top it off, they even offered me a discount! I was thoroughly impressed by their hospitality and generosity. I'm expecting to pick up my truck in two days, and I'm already looking forward to doing business with them again. More

by Rscreechy Verified Customer Verified Customer

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Fui por mantenimiento y una de mi llantas tenía un tornillo pero no se había bajado la llanta quedaron en arreglarlo pero No lo hicieron y al día siguiente quedé varada en la I 95 por q me pinche, cu tornillo pero no se había bajado la llanta quedaron en arreglarlo pero No lo hicieron y al día siguiente quedé varada en la I 95 por q me pinche, cuando llevaba más de 1 mes con el tornillo. Es cómo si arreglaran una cosa y dañaran otra. More

by susanitarivas25 Verified Customer Verified Customer

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