Nevin Horst

I am very frustrated with this dealership. I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I to I bought a 2022 BMW X4 at the end of June in 2024. I was told by my salesperson that I had NEW tires and NEW brakes and all NEW fluids. On 11/21 I took car in to have sensor replaced and was told I need NEW front brakes and an oil change. I was shocked! I sent messages that went unanswered. After weeks, i sent messages again. Finally, I got a call that basically said they could not do anything to help except credit me $500 when I get new brakes. Their cost for brakes are over $1200. The manager had no answers for me, just excuses for why I may need brakes and oil change. I just bought this car less than 4 months before I was told what was needed. I'm upset they they basically said they can't help. This is ridiculous. So much for customer service! I didn't want to give any stars. Maybe I was the wrong race to get the proper care. More

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Anna took real good care of me during my car-buying experience. She followed up and made sure my questions were answered. Thanks Anna! experience. She followed up and made sure my questions were answered. Thanks Anna! More

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I went to look at a pre-owned X1 at this dealership. Lucy was working late and I arrived close to closing, but Lucy never made me feel rushed at all. 2 days later I drove off with the car. Lucy was terr Lucy was working late and I arrived close to closing, but Lucy never made me feel rushed at all. 2 days later I drove off with the car. Lucy was terrific to work with! She never pressured me and she always answered every question. She listened to what I needed and delivered on every promise; she’s a complete professional. I can’t say enough good things about Lucy (or her sales manager Nevin, who was awesome as well). Thanks Lucy! More

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Greta experience once again. Entire team was pleasant to deal with and honest. They obviously had good training from WG! Entire team was pleasant to deal with and honest. They obviously had good training from WG! More

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Once again Bryan Gustie and the team at Fort Washington BMW came through with the best deal and the best service. I will ONLY buy cars from Bryan. He is like having a friend in the business. Thank you BMW came through with the best deal and the best service. I will ONLY buy cars from Bryan. He is like having a friend in the business. Thank you Bryan! 10/10 More

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June is a skilled professional who works hard for the client. She took great care of us during our first BMW purchase. We know we will back to her again for our future car purchases. client. She took great care of us during our first BMW purchase. We know we will back to her again for our future car purchases. More

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From the initial greeting to the finalizing of the finance papers, my experience at BMW of Fort Washington was a pleasant one. Lucy Hu was not only a knowledgeable and professional salesperson, but wa finance papers, my experience at BMW of Fort Washington was a pleasant one. Lucy Hu was not only a knowledgeable and professional salesperson, but was also a very nice person.to deal with. Her attention to detail and her follow up after the purchase was exceptional. Bill in the finance department was also a pleasure to deal with. He is very personable, yet efficient at what he does. I’m very happy with the car and I have encouraged my son to make sure he talks with these folks at this dealership when he is ready to buy his next vehicle More

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I am very happy with my purchase. Lucy was very attentive to my needs. BMW of Ft. Washington treated me great. Lucy was very attentive to my needs. BMW of Ft. Washington treated me great. More

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Ben was one of the best BMW employee I’ve ever met. He was so nice and let me know everything about my BMW. He has excellent customer service. He deserves a raise. I’m very happy with the service he pr He was so nice and let me know everything about my BMW. He has excellent customer service. He deserves a raise. I’m very happy with the service he provided, would love to have him again. Keep up the good work Ben! You the man! More

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Ben is the best thing at BMW! Then there is Rich service director and the greatest store mamager Mike Fasrman! Amy and Lenny always take care of me in service! What a wonderful pl Then there is Rich service director and the greatest store mamager Mike Fasrman! Amy and Lenny always take care of me in service! What a wonderful place run by great people! I always come back! More

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