23K in texts.
$36K in contract. Must be some new math.
I chose Brandon Honda because they had the exact car I was looking for on their lot.
I was quoted $23,25
$36K in contract. Must be some new math.
I chose Brandon Honda because they had the exact car I was looking for on their lot.
I was quoted $23,250 before taxes and fees in writing for a vehicle that was also advertised at $24,403. However, the contract I signed reflects a pre-tax price of over $36,000 — a difference of more than $12,000.
There is no reasonable explanation for this gap. It is not believable that a buyer would knowingly agree to pay over $12,000 more than both a written quote and the advertised price without clear disclosure.
When I questioned this, I was routed to finance instead of a manager, i then went in myslef and was told in person that the starting price was around $27,000 (which does not match the original quote)
There were also multiple inconsistencies with add-ons:
$1,700 window tint which was never mentioned during signing (i have since specifically asked to have removed)
A warranty described as “lifetime powertrain,” turned to “8 years/120,000 miles,” but the final documentation email now shows 5 years/100,000 miles
During the signing process, my attention was repeatedly diverted with unrelated conversation, and I was not provided a clear, itemized breakdown explaining how the price increased.
I was also not given a copy of my contract or paperwork at the time of purchase, which prevented me from reviewing the final terms immediately.
I will be filing complaints with the Better Business Bureau, the Florida Attorney General, and the Florida Department of Highway Safety and Motor Vehicles.
Dealerships should honor their written quotes and advertised pricing, not present one number upfront and finalize another.
A $12K difference isn’t a misunderstanding , it’s a problem.
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by jmelendez813
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon in finance
May 04, 2026 -
Brandon Honda responded
Thank you for taking the time to share your concerns. I’m very sorry to hear about your experience — the differences you’re describing in pricing, add-ons, and documentation are serious matters and not the experience we want any customer to have.
We take concerns involving written quotes, advertised pricing, and contract details very seriously. I would like the opportunity to review your deal in full, including the original communication, the final contract, and any items you’ve mentioned, so we can understand exactly what occurred.
Please contact me directly at 813-664-1234 or justin@brandonhonda.com
so I can personally look into this and address your concerns appropriately.
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
We were lied to about car being smoked in.
That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel
That was one of the 2 requirements we wanted was a car NOT smoked in. Found out later they had put an ozone machine in it to hide the smell. The smel became noticeable after 2 days owning it. It took me requesting 3 times (over the course of 2 weeks) to finally receive the registration sticker from the dealership that we didn’t receive at the time of purchase. I called twice and emailed the GM. The GM emailed me back only to state he was sorry for the inconvenience, which is a bit disappointing as well. Then got me in touch with someone in finance to solve the registration situation and to get copies of our paperwork that we didn’t receive at time of purchase. I will not be recommending this dealership due to deceptive practices, which includes lying to us saying there was no evidence of the car being smoked in. Since having the car we have had to have it majorly detailed to try and rid the car of the smell. We will more than likely have to have it done again. This car is for our 16 year old daughter. Super disappointing.
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by Kayle
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Raabe
, Jorge in finance 1 star
Mar 06, 2026 -
Brandon Honda responded
Thank you for sharing your experience, Kayle. I’m very sorry to hear how frustrating this situation has been for you and your family, especially when purchasing a vehicle for your daughter. I understand your concerns regarding the odor in the vehicle and the delay in receiving your registration materials and paperwork. That is certainly not the experience we want our customers to have.
We strive to be transparent about the condition of every vehicle, and I regret that you feel this was not the case. I would appreciate the opportunity to review the details of your purchase and the follow-up communication so we can better understand what occurred and determine how we may assist further. Please feel free to contact me directly so we can discuss this together.
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Apr 02, 2026 -
Kayle responded
I would like to revise my star rating for this dealership to a 4. I am only doing so, due to Justin Jarrell, the General Sales Manager, at Brandon Honda. Justin responded very professionally and addressed each issue we had with the upmost sincerity to try and help resolve our concerns. Although, some of the issues couldn't be resolved (like not getting paperwork at time of purchase, being told the car wasn't smoked in, etc), they were heard and we were given the assurance communication would be made. Plus, we were compensated for an additional detail if needed for the car. Thank you so much Justin for your time and kindness in helping with a resolution to our concerns. If you need a reliable car, go see Justin at Brandon Honda!
Great environment sales representative helps with all my
needs and successfully help me with all my concerns
needs and successfully help me with all my concerns
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by jesusnunez1204
Verified Customer
Verified Customer
Apr 10, 2026 -
Brandon Honda responded
Thank you for the great feedback! We’re glad you had a positive experience and truly appreciate you choosing Brandon Honda.
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Always very courteous and helpful when it comes to the
stressful experience of buying a car
stressful experience of buying a car
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by Amador
Verified Customer
Verified Customer
Apr 10, 2026 -
Brandon Honda responded
Thank you for sharing your experience. I’m glad we were able to help resolve the situation, and I appreciate your feedback on how we can continue to improve moving forward.
Justin Jarrell
General Sales Manager
Brandon Honda
The salesman Nate was fantastic.
He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all.
He was very kind, professional and wanted to hear what I wanted in a car. He was NOT pushy at all.
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by FLANGEL660
Verified Customer
Verified Customer
It was an easy process just wish the car would’ve been
detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish
detailed a lot better for when we got it. He’s been sitting for a while. I had a lot of black marks on top of the roof in the door jams and just wish we could transfer that maintenance to a dealer in Orlando.
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by Julianjprime
Verified Customer
Verified Customer
This is an update from a previous review.
I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it an
I bought a 2026 CR-V than in papers showed to have only 6 miles but in reality had over 500 miles as it was used as a loaner before I purchased it and also had a dent in back gate. Unfortunately I didn’t notice any of this until a couple days later and it was to late, I tried to get a different car but the Luis from the dealership said they couldn’t give me a different one so He offered to fixed the dent and pay me for the extra mileage( I never received the check) they also as part of the purchase supposed to give me the all season carpets but they give the wrong ones( for a Honda accord 2025) I texted Nate and let him know about the mistake and he assured that I will receive the right ones in the mail but they never arrived.
Worse place to buy a car, don’t go there! They are not honest, I bought 2 Toyotas before at 2 different dealerships and I had an excellent experience. I deeply regret to decide to buy a Honda this time or maybe I just chose the worse Honda dealership in town. I’ll be more careful next time but if you are planning to buy a car, please avoid this place.
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by idaniagarcianasser
Verified Customer
Verified Customer
Dec 30, 2025 -
Brandon Honda responded
Thank you for taking the time to provide this update. I’m very sorry to hear about the issues you described regarding the mileage disclosure, the dent repair follow-up, the missing compensation, and the incorrect floor mats. That is not the experience we want any customer to have, especially on a new vehicle purchase.
I understand how frustrating it must be to feel that commitments were made and not followed through on. Concerns involving vehicle condition, promised payments, and accessories should always be handled promptly and transparently, and I regret that this did not happen in your case.
I would like the opportunity to personally review your purchase, including the mileage concern, the repair agreement, the outstanding check you mentioned, and the floor mats that were supposed to be mailed. Please contact me directly at 813-664-1234 or justin@brandonhonda.com
so I can look into this and work toward a resolution.
I appreciate you bringing these matters to my attention, and I’m sorry we fell short of your expectations.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Dec 30, 2025 -
idaniagarcianasser responded
Hello Justin! As you know Luis took care of my concerns and we got to the agreement that the car will fix, I will get $500 check as a payment for the extra mileage and that the all season carpets will be installed in my car by the time it was fixed and ready for me to pick it up. The car was fixed and Augustine was excellent. The day I picked up the car Luis called me and said he was on a funeral but as soon as he’s back he’ll send the check, that never happened.
The same day Nate gave the box with the carpets but when I get home and open the box I found they were for a Honda accord, my car is a CR-V. I texted immediately and he said they will be sent by FedEx, that was Nov 11 and I haven’t anything.
As you will understand I am very frustrated and upset about the way I was treated and I don’t know if at this point something could change the bad feelings I have about your dealership.
Dec 31, 2025 -
idaniagarcianasser responded
Hello Justin! As you know Luis took care of my concerns and we got to the agreement that the car will fix, I will get $500 check as a payment for the extra mileage and that the all season carpets will be installed in my car by the time it was fixed and ready for me to pick it up. The car was fixed and Augustine was excellent. The day I picked up the car Luis called me and said he was on a funeral but as soon as he’s back he’ll send the check, that never happened.
The same day Nate gave the box with the carpets but when I get home and open the box I found they were for a Honda accord, my car is a CR-V. I texted immediately and he said they will be sent by FedEx, that was Nov 11 and I haven’t anything.
As you will understand I am very frustrated and upset about the way I was treated and I don’t know if at this point something could change the bad feelings I have about your dealership.
Nate went above and beyond to assist me in finding the
perfect match for all of my needs both for the vehicle and the finances.
perfect match for all of my needs both for the vehicle and the finances.
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by lexwardenacs
Verified Customer
Verified Customer
Nathan was a great person help me alot and kept his word
on the price very happy with him
on the price very happy with him
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by Javier estrella
Verified Customer
Verified Customer
Other Employees Tagged:
Christian Cahueque
Big Q is the best sales person.
Very enthusiastic and eager to make sure that the customer is satisfied
Very enthusiastic and eager to make sure that the customer is satisfied
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by aristin
Verified Customer
Verified Customer
Other Employees Tagged:
Joan Caminero, LaQuita "Q" Smith
Dec 05, 2025 -
Brandon Honda responded
Thank you for the great feedback! We’re glad to hear Big Q took such good care of you — her energy and commitment to customers truly stand out. We appreciate you choosing Brandon Honda and look forward to helping you again.
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
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