Nathaniel Jenkins
Nathaniel Jenkins at Heiser Toyota

Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Nathaniel Jenkins

May 24, 2025

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Employee Rating

Courteous kind always explain details and I like Toyota RAV4s the speedy time they get you in and out More

by MROLVAUNGHA
Service Price Transparency
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Recommend Dealer
Yes
May 24, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 20, 2025

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Employee Rating

I had normal service done and the Cabin filter was changed. The glove compartment wasn't installed right. The damper was not installed and only the cap of it was attached to the compartment. Easy to s More

by louie
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2025

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Louie, feel free to contact us at your convenience. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

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Nathaniel was very helpful to me. He explained my issue and cared that my vehicle was dangerous to drive. Also made sure I had a loaner while my vehicle was being serviced. I didn't h More

by chooker466
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

May 11, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 08, 2025

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Nathaniel was very helpful when I brought my car in for a second opinion. Both he, and the mechanic Isaac, were very knowledgeable and answered all of my questions. More

by sourceoflivingjoy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Isaac

May 09, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad you found the service at Heiser Toyota to be helpful! Thank you for putting your trust in Heiser. We look forward to assisting you at your next visit!

May 07, 2025

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Employee Rating

Very professional, friendly service. I wish it didn't take 90-100 minutes for an oil change & tire rotate though. More

by Carol
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

May 07, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 06, 2025

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The video from the technician was really helpful for us to fully understand the nature of the needed repairs More

by ggalewski
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2025

Heiser Toyota responded

Dear Valued Customer, Thank you for the valuable feedback. We are so glad to hear you felt the technician video was helpful. Thank you for your business. We look forward to your next visit!

May 02, 2025

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Employee Rating

The staff was nice and friendly and the cost of the key fob programming was reasonable. Thank you. More

by LeoYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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Employee Rating

They took care of a few issues we had with a new/used truck. The only issue I have is they left the floor mats really dirty and they were brand new formats. I had to clean them with degreaser. For some r More

by wolfepack_2001@hotmail.com
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

May 03, 2025

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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Employee Rating

Awesome service, always helpful and very informative about what will be done. Cost was very reasonable. More

by Chris
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther

May 02, 2025

Heiser Toyota responded

Dear Chris, Thank you for the 5 star rating. We are greatly appreciative of your business and look forward to providing you with another 5 star experience at your next visit.

May 02, 2025

Dealership Rating
Employee Rating

Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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