Nathaniel Jenkins
Nathaniel Jenkins at Heiser Toyota
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Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
21 Reviews
4.7

21 Reviews

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21 Reviews of Nathaniel Jenkins

April 01, 2025

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Employee Rating

I was impressed with Nate and the actions Toyota had taken for the repair. I’ve heard too many nightmare scenarios regarding other dealerships so I was a bit uncertain at 1st. But you guys definitely ra More

by controlstech777
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad Nate and the Heiser Toyota team provided you with a positive experience. We're sorry to hear that you didn't have good experiences at other dealerships. We greatly appreciate your business! We look forward to your next visit.

March 28, 2025

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Employee Rating

Still no call back so I assume that my warranty wasn't approved dobbie trying to find another place for service maybe a bit cheaper. More

by jyanka35
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

Mar 30, 2025

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

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Every time I take my car to Heiser Toyota for servicing, it's always an outstanding experience. More

by mincld
Service Price Transparency
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Recommend Dealer
Yes
Mar 27, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

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They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all More

by maldonadokehily
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Xavier Lee, Lori Gong

Mar 28, 2025

Heiser Toyota responded

Dear Valued Customer, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

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I enjoyed the communication that I had with the person that handled my car care. More

by ESCHULFER
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Recommend Dealer
Yes
Mar 26, 2025

Heiser Toyota responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 24, 2025

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The technician was very professional and was able yo diagnose and repair my car expeditiously. More

by JEWELRYBYDANIELLE
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2025

Heiser Toyota responded

Dear Danielle, We are so glad the technician was able to diagnose the issue and repair your car! Thank you for choosing Heiser Toyota. Please do not hesitate to let us know if there's anything else the Heiser Toyota team can assist you with. Thank you, Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 23, 2025

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I will likely shop for our next car at the Heiser dealership. Our Toyotas have lasted a long timr. More

by TOM.NEUWIRTH
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2025

Heiser Toyota responded

Dear Tom, We would be delighted to have you shop for your next car at Heiser in the future. Thank you for your business.

March 21, 2025

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They do a great job keeping my cars running properly and smoothly. I Highly recommend them. More

by lauramgerum
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Heiser Toyota responded

Dear Laura, We appreciate your positive feedback. Thank you for your business at Heiser Toyota's service department!

March 21, 2025

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Employee Rating

The detail in your cars is exceptional and would come back over and over again just for the detail work,who ever is doing it deserves a raise thank you. More

by quincylucas35
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Recommend Dealer
Yes
Mar 21, 2025

Heiser Toyota responded

Dear Valued Customer, At Heiser, we strive to achieve excellence for every customer. Thank you for your business!

March 14, 2025

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Employee Rating

Nathaniel was super friendly. Made they extra effort to stop into the waiting area and explain to me the recall work being done More

by ed.neuenschwander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nathaniel and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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