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Nate Ferris
Nate Ferris at Ken Ganley Kia Mentor
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Nate Ferris

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.6
84 Reviews
4.6

84 Reviews

Write a Review

84 Reviews of Nate Ferris

December 19, 2024

Dealership Rating
Employee Rating

Everyone was really nice and they did a great job on my oil change and I didn’t have to wait that long More

by Vwbugprincess
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Dec 21, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 02, 2024

Dealership Rating
Employee Rating

You want be disappointed. All so kind and friendly.Outstanding customer service.Always our to go to.Thank you all. More

by Gloria P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gage Geers, Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Dec 05, 2024

Ken Ganley Kia Mentor responded

Hi Gloria, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 25, 2024

Dealership Rating
Employee Rating

Very pleasant. On time. Keep us updated. No repairs done without our knowledge first. Will return More

by kimberlycottle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Nov 27, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 08, 2024

Dealership Rating
Employee Rating

Seems like a lot of issues with the Parts Department! Not having the parts needed, at the time of the Customers Appointment. More

by Slick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We want to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will contact you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 21, 2024

Dealership Rating
Employee Rating

They were very professional and very quick to ask me whay I needed and sorted out my appoint More

by Davelopez414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Kyle Eddy

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Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

Dealership Rating
Employee Rating

Fast prompt service appointments. Recommend this dealer for their sales and service accommodations Always willing to meet your needs More

by tlmille159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Oct 22, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 17, 2024

Dealership Rating
Employee Rating

I absolutely love the service the price the nice lounge. They bring your car back washed and clean More

by PowerMaxJodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Eddy

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Oct 19, 2024

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

Dealership Rating
Employee Rating

Horrible service department. They missed obvious things on my car and even damaged it when I dropped it off for a routine service. They are incredibly difficult to deal with. I'v More

by MikeB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 05, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 19, 2024

Dealership Rating
Employee Rating

Great service I will continue to come to This place no matter what thanks alot More

by Mzneenee4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindner, Brian Snowden

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Aug 23, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2024

Dealership Rating
Employee Rating

Local and prices of cars are affordable! Salespeople come and go but the Service department seems good. More

by JudeRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

Report | Print
Aug 11, 2024

Ken Ganley Kia Mentor responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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