Nate Ferris
Nate Ferris at Ken Ganley Kia Mentor

Nate Ferris | Page 10

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.3
103 Reviews
4.3

103 Reviews

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103 Reviews of Nate Ferris

January 11, 2023

Dealership Rating
Employee Rating

Overall, I have been extremely pleased with Ken Ganley Kia Mentor. I've had experiences with both Sales and Service at this dealership and have been met with courtesy and professionalism. I highly recomme More

by mjaqueline873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2023

Dealership Rating
Employee Rating

I have had a few problems with the car since I bought it almost 2 years ago but the service I have received has been outstanding. The people are so friendly and knowledgeable. More

by oliveoil36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes , Chelsey Padula, Rebecca Banks

Jan 09, 2023

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2022

Dealership Rating
Employee Rating

Great service. Will recommend to a friend. Was done when they said they would be . They were very courteous and helpful More

by dannydurf58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Piotrowski

Dec 26, 2022

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2022

Dealership Rating
Employee Rating

Nate was very good at accommodating me and providing the car my Sportage needed. Thank you and have a very Merry Christmas More

by Cynthia (Cindy) Gorfido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2022

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 20, 2022

Dealership Rating
Employee Rating

Marques was wonderful to work with when purchasing our new car! He was so personable and made sure to answer all of our questions during the process. He went out of his way to ensure that we left with a g More

by daniellepalla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Gritsenko, Marques Moore

Nov 23, 2022

Ken Ganley Kia Mentor responded

Hi Daniellepalla, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We hope to see you soon!

June 12, 2022

Dealership Rating
Employee Rating

Everyone there was really nice. It didn’t take that long for them to get my service finished. And they have comfy couches in the waiting room and a TV to watch. More

by dmhalko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner , Jacob DeMeza, Chelsey Padula, Zach Piotrowski, Michael Ross

Jun 14, 2022

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 01, 2022

Dealership Rating
Employee Rating

I had to wait a long time for parts. Never was a phone call returned. I had to call to keep checking in the parts. Terrible service. More

by Sawyerfamily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Baker

May 03, 2022

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 14, 2022

Dealership Rating
Employee Rating

Nate, in the service department is excellent. The wait time was terrible for headlight bulb replacement. More

by lawrencesellers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 16, 2022

Ken Ganley Kia Mentor responded

We're sorry to hear that the wait time was not so great; we will look into this and work on fixing the issue. Thank you for the great feedback about Nate!

March 13, 2022

Dealership Rating
Employee Rating

iit a good experience. I didn't wait that long place was clean. Couches need to be replaced in the waiting room. It took me a while to get out of them, especially for us el More

by gretchen.sutter
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 11, 2022

Dealership Rating
Employee Rating

I’ve been a Mitsubishi car owner for over 25 years, started with Mentor Mitsubishi, went to Mentor Kia and now Ken Ganley (first time) I was greeted when I pulled in and told them the reason I was the More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Ross

Mar 13, 2022

Ken Ganley Kia Mentor responded

Hi Millie, thank you so much for your positive comments about Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

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