Nate Ferris
Nate Ferris at Ken Ganley Kia Mentor

Nate Ferris

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.5
99 Reviews
4.5

99 Reviews

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99 Reviews of Nate Ferris

June 27, 2025

Dealership Rating
Employee Rating

They wouldn't honor the warranty that was given by them when I bought my car. So I will never ever do business with Kia Again and neither will my family and I will make it known to others also DO NOT BUY A More

by luvmy_13
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 28, 2025

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 26, 2025

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The service staff are friendly and respectful. As well as the front office. Thank you. More

by maria.lariche528
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 27, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2025

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Employee Rating

It took ten days for a loaner and still waiting for recall service (over a month now). More

by rponchin45
Service Time
Service Communication
Recommend Dealer
No
May 23, 2025

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 20, 2025

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Employee Rating

** Yesterday was so terrifying. I had such a life altering experience that will forever change how I view “services rendered” I LITERALLY ALMOST DIED YESTERDAY! Yes you read that co More

by Americus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Eddy

May 16, 2025

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Amazing customer service. Was very polite and was to get the problem resolved in a timely manner More

by melissa.dixon710
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2025

Dealership Rating
Employee Rating

I recently brought my Carnival In for regular maintenance. Was treated respectfully and well informed as to how long this would take and what would be done. Very satisfied with my service. More

by maryjogurry
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 10, 2025

Ken Ganley Kia Mentor responded

Hello, we strive for 100% satisfaction, and it is great to see you had a positive experience at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

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Employee Rating

They were very friendly and kept you aware of the waiting for the vehicle thanks More

by mscoleone88
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Recommend Dealer
Yes
Apr 18, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2025

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Employee Rating

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located More

by Justa_road_dad
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 11, 2025

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Employee Rating

Super easy to deal with. Very helpful Scott was great to work with. Telluride was delivered perfectly More

by Bryndal
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Sean Carlson, Jeff Loschert, Scott Miller , Zach Piotrowski

Apr 14, 2025

Ken Ganley Kia Mentor responded

Hi Bryndal, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 05, 2025

Dealership Rating
Employee Rating

always great service and the staff is the absolute best! Erica has been taking care of me for years, she’s the best!! More

by ADIRK28@ICLOUD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes

Apr 08, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Kia Mentor!

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