Nanika Orgil

We have been Dirito Brothers customers for many decades, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, a sales associate named Andres Garcia handed us keys and told us to go find the car "in the back on the left of the lot", sit in it, and to come back if we had questions. We wandered the lot for 10 minutes, asking a car detailer and others to help us find the car, until we came across a helpful salesperson named Mike Raff, who couldn't find the car either and agreed to help us. When we came back into the showroom with Mike to get keys to a car that could be found and driven, the Sales Manager Jeff Rosen was laughing with Garcia and two other salesmen about us having been sent to wander around in the lot on our own. Mike agreed that the way we had been treated was not right, and that sentiment was echoed by several other employees who saw what was going on. When the receptionist initially sent us to Garcia for help, Garcia seemed lazy, haughty, and interested in demeaning us as customers instead of helping us buy a car. We ended up buying a car from Dirito brothers in spite of this treatment only because it would have been difficult to find our desired car at another dealership before the tariffs kicked in. We have heard from others that certain salespeople at Dirito Brothers have a bias against customers who are interested in EVs, especially analytical buyers such as ourselves who carry a notebook to jot notes in comparing brands and models. Perhaps that's why Garcia treated us with such evident disdain. In contrast to Garcia, Mike Raff, Erin Scordelis and Hanika Orgil treated us with kindness and respect and were very professional, helpful and warm. They should be the face of Dirito Brothers because they represent the family company very well when dealing with loyal customers. Top management needs to do something, however, about the others who do not represent the company well at all, and we will be sending letters to them to let them know of our experience. More

by LESLIEBOLE Verified Customer Verified Customer

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They worked with me on a deal that other dealerships wouldn't be bothered. I felt really welcomed there and my business valued. wouldn't be bothered. I felt really welcomed there and my business valued. More

by stanjo Verified Customer Verified Customer

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Helpful, knowledgeable, friendly! We will stay loyal to them and love owning our Volkswagens! Will look forward to seeing them at our next service! We will stay loyal to them and love owning our Volkswagens! Will look forward to seeing them at our next service! More

by KARENJHILL50 Verified Customer Verified Customer

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Great business,good service,great service will be back and give all my friends the hookup and give all my friends the hookup More

by SBMCCOY28 Verified Customer Verified Customer

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The entire staff at Dirito Brothers Walnut Creek are fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific time, it is. The customer service area is beautifully maintained. I am so grateful that Dirito Brothers is in my neighborhood. More

by LINNAA47 Verified Customer Verified Customer

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They know how to take care of their customers with excellent service every time we visit excellent service every time we visit More

by MICHAELTMEYERS Verified Customer Verified Customer

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They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Receipt says attached checklist but nothing is attached. Not worth the price and the annoying sales pitch. I called management and did not even get a reply. Amazing service? More

by ronaldvictoriano Verified Customer Verified Customer

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Did a great job and got us in and out right on schedule as promised! as promised! More

by DAVIDLCARR Verified Customer Verified Customer

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Service folks always very professional and helpful. I haven’t had a bad experience her yet and have been coming here since 2001. I haven’t had a bad experience her yet and have been coming here since 2001. More

by ANTHONYSAVALA Verified Customer Verified Customer

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Dirito is my hometown but full service Volkswagen Dealership. The service, and Sales are excellent. Dealership. The service, and Sales are excellent. More

by MICHELEKECK Verified Customer Verified Customer

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