Muhammed Yazici | Page 5

**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

by jeferson carvalho Verified Customer Verified Customer

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When we stopped by Kia Greenway Dealer he was the most realistic and helpful salesman I ever seen in my entire life. We ended up with buying K5 at a reasonable price with a nice communication. It did not realistic and helpful salesman I ever seen in my entire life. We ended up with buying K5 at a reasonable price with a nice communication. It did not even take too much time to us to get a correct decision with buying that car from Muhammed. Thanks More

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He is absolutely focused on what he is doing. He sold me a car and I’m really happy with my car rn. Our whole friend environment got their car from Muhammed. He is very patient about his work and He sold me a car and I’m really happy with my car rn. Our whole friend environment got their car from Muhammed. He is very patient about his work and no pressure on your shoulder. From when I walked in process was really smooth and easy. I hope he will have more clients cause everybody deserves his service experience. More

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Great service with Muhammed. He assisted me with buying a Telluride and it was a great experience very genuine and friendly. I recommend him to all my family members and friends. He assisted me with buying a Telluride and it was a great experience very genuine and friendly. I recommend him to all my family members and friends. More

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Muhammed was very professional and made this one of the best car buying experiences! He was very knowledgeable and helped me pick out the perfect car. best car buying experiences! He was very knowledgeable and helped me pick out the perfect car. More

by schylar_stiffen Verified Customer Verified Customer

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He gave us a great experience. My husband got me a K5 as a gift after talking to Mo from Maryland. I am very glad with both my car and the communication with Mo. He is a great!! My husband got me a K5 as a gift after talking to Mo from Maryland. I am very glad with both my car and the communication with Mo. He is a great!! More

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Just bought my car from Mo and couldn’t be happier! Super easy process, honest communication, and great customer service from start to finish. Highly recommend if you’re looking for a smooth car buying Super easy process, honest communication, and great customer service from start to finish. Highly recommend if you’re looking for a smooth car buying experience! More

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I had a great experience working with Mo. He was knowledgeable, patient, and made the entire car-process smooth and stress-free. I appreciated his honesty and willingness to answer all my que He was knowledgeable, patient, and made the entire car-process smooth and stress-free. I appreciated his honesty and willingness to answer all my questions. Highly recommend! More

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⸻ I had a great experience at this dealership, thanks to Muhammed. He was extremely helpful, knowledgeable, and professional throughout the entire process. He answered all my questions patiently a thanks to Muhammed. He was extremely helpful, knowledgeable, and professional throughout the entire process. He answered all my questions patiently and made sure I felt comfortable with every step. I truly appreciate his support and would highly recommend him to anyone looking for excellent customer service! More

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Great guy! and amazing personality. I was there with my kids and dog. He helped me a lot that day. Got the best rate and car Thank you Kia Greenway! Thank and amazing personality. I was there with my kids and dog. He helped me a lot that day. Got the best rate and car Thank you Kia Greenway! Thank you Mo! More

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