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Misty M.
Refer Me
Misty M.
Customer Relations Specialist
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive
Kennesaw, GA 30144
24 Reviews
Dealership Experience
2 yrs, 7 mos
24 Reviews
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24 Reviews of Misty M.
March 25, 2025
The Jim Ellis promise is: “YOU CAN ALWAYS EXPECT THE BEST” and that is exactly what I received! BEST” and that is exactly what I received! More
by mabbub
Verified CustomerOther Employees Tagged: Mark Kerkoski, Kris Musgrove
March 24, 2025
I see a wonderful team working in Service department who pays utmost attention to details and what needed to be done for the customers. My car had the windshield glass to be replaced. After fixing it outsid pays utmost attention to details and what needed to be done for the customers. My car had the windshield glass to be replaced. After fixing it outside, I had issues with the calibrations, and it had to be fixed only with the dealership. It was fixed neatly by them. And then, I notice some small tear int the front car seat for which the service team took their fullest efforts in getting it covered and approved with kia warranty. They fixed that too. Their courtesy drop and pick up while the car was in service was also much helpful. I felt I am in hands of much compassionate and reliable team that is waiting to help us without any fuzz but with more caring. Thanks to Jim and Ellis Kia of Kennesaw! More
by Udhayashuba
Other Employees Tagged: Todd Garman, Mark Kerkoski, Sam Stewart, Phil Joyce, Robert Billings , Christopher Kit
January 30, 2025
Incredibly efficient- great service - and I felt very well taken care of. This is a great place to buy a car. I’ve purchased 3 from here. well taken care of. This is a great place to buy a car. I’ve purchased 3 from here. More
by dstass22
Other Employees Tagged: Bryson Smith, Katherine Nunn, Kris Musgrove, Eddie Thornton
January 22, 2025
Had a really nice experience getting my EV6. I definitely enjoyed working with them and would again I definitely enjoyed working with them and would again More
by R0
Other Employees Tagged: Bryson Smith, Mackenzie Florence , Katherine Helms
January 21, 2025
Excellent sales, finance and customer service- a great car (K4) at a very affordable cost. car (K4) at a very affordable cost. More
by DWPENDERGRAFT
Other Employees Tagged: Mike Awolusi, Katherine Nunn, Mark Kerkoski, Sheldon Carter
January 10, 2025
Always takes great care of us! Well worth the drive every time. We love them! Well worth the drive every time. We love them! More
by Slwitschen
Other Employees Tagged: Katherine Nunn, Mark Kerkoski, Jack Stricklin
January 08, 2025
Eddie and the rest of the team took THE best care of me. He was attentive, kind, thorough, and gave me solid advice on my car purchase. He was attentive, kind, thorough, and gave me solid advice on my car purchase. More
by dstass22
Other Employees Tagged: Bryson Smith, Katherine Nunn, Kris Musgrove, Eddie Thornton
December 08, 2024
when I first purchase the vehicle the Jim Ellis Kia was phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work in showing compassion for it's clients and those who are faithful are reliable in coming back. My experience is that Ms. Diana has always been kind and sweet however if we are speaking candid. The service representative Mr. Norris was not forthcoming about my vehicle when it came to service and work being done and also lack of communication regarding work being done. He is the reason I will no longer return because of the way he treated my family. More
by NAKEIAMCQUEEN28
Other Employees Tagged: Mark Kerkoski, Sam Stewart, Kris Musgrove , Ms. Diana
November 25, 2024
Very easy to work with, good experience for a 77 year old buyer. Salesperson was very helpful. buyer. Salesperson was very helpful. More
by jw123
Other Employees Tagged: Mike Awolusi, Chris Vallejo
November 13, 2024
I am writing to formally express my profound dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, prof dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, professional service, but instead, I encountered what appeared to be blatant attempts to upsell unnecessary repairs. From the start, I felt that the assessment of my vehicle’s condition was excessively detailed for the minor issue I initially reported. I was told about multiple supposed “critical” issues that, according to the dealership, needed urgent attention. These claims were concerning, particularly given that my car had been thoroughly inspected just weeks prior by a certified mechanic, with no mention of these alleged issues. Further, when I consulted an independent mechanic after my visit to your dealership, they confirmed that none of the extra repairs your team recommended were required. This is not only disappointing but raises serious concerns about the ethics and practices of your service department. Attempting to capitalize on a customer’s lack of technical knowledge by fabricating or exaggerating issues is dishonest, unprofessional, and detrimental to your dealership’s reputation. This experience has left me with a clear lack of trust in Jim Ellis Kia of Kennesaw. I strongly urge you to review this matter internally, as behavior like this reflects poorly on your business and can lead to a loss of customers and community trust. I also expect full transparency in any follow-up communications. Thank you for your attention to this matter. I hope you take this complaint seriously and work to ensure that such practices are not a part of any future customer interactions. More
by AliM
