Misty M.

I am writing to formally express my profound dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, prof dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, professional service, but instead, I encountered what appeared to be blatant attempts to upsell unnecessary repairs. From the start, I felt that the assessment of my vehicle’s condition was excessively detailed for the minor issue I initially reported. I was told about multiple supposed “critical” issues that, according to the dealership, needed urgent attention. These claims were concerning, particularly given that my car had been thoroughly inspected just weeks prior by a certified mechanic, with no mention of these alleged issues. Further, when I consulted an independent mechanic after my visit to your dealership, they confirmed that none of the extra repairs your team recommended were required. This is not only disappointing but raises serious concerns about the ethics and practices of your service department. Attempting to capitalize on a customer’s lack of technical knowledge by fabricating or exaggerating issues is dishonest, unprofessional, and detrimental to your dealership’s reputation. This experience has left me with a clear lack of trust in Jim Ellis Kia of Kennesaw. I strongly urge you to review this matter internally, as behavior like this reflects poorly on your business and can lead to a loss of customers and community trust. I also expect full transparency in any follow-up communications. Thank you for your attention to this matter. I hope you take this complaint seriously and work to ensure that such practices are not a part of any future customer interactions. More

by AliM Verified Customer Verified Customer

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I was very pleased with the service. I received my car received the oil change, and everybody was very pleasant. I received my car received the oil change, and everybody was very pleasant. More

by cwestfieldd Verified Customer Verified Customer

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My purchase of a Telluride at this dealership was outstanding. Jack Stricklin was my sales associate. The process could not have gone any better. Jack listened to my needs and found us exactly what I outstanding. Jack Stricklin was my sales associate. The process could not have gone any better. Jack listened to my needs and found us exactly what I wanted. No upselling any features or other items were presented. Working with the finance group was also wonderful, I look forward buying our next car from Jack and this dealership. More

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They were very easy to deal with and also. very professional in their business dealings very professional in their business dealings More

by dennis96 Verified Customer Verified Customer

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My sales person and my loan officer were absolutely fantastic. Had a slight little With a young lady, the assistant manager, I believe, but other than that, it was fantastic dealing with the sales pers fantastic. Had a slight little With a young lady, the assistant manager, I believe, but other than that, it was fantastic dealing with the sales person again and the loan manager, I wouldn’t necessarily recommend Jim Ellis anymore because of past experience, but they are lucky to have those two on their team More

by JAYSTER120 Verified Customer Verified Customer

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Excellent customer service! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! Quality care! Great price! Nice atmosphere! Southern hospitality! Refreshments were provided during my wait! More

by D Simmons Verified Customer Verified Customer

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Everything was fantastic. I love my car and my dealer. Christian is a superstar! You should supply him with a cape. I love my car and my dealer. Christian is a superstar! You should supply him with a cape. More

by PETERJOHN1962.C Verified Customer Verified Customer

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The people are fine. The situation with my vehicle was totally reprehensible and should honestly have legal consequences for multiple parties. I don't have a specific per The situation with my vehicle was totally reprehensible and should honestly have legal consequences for multiple parties. I don't have a specific person to blame necessarily. But I'm generally not happy with the situation. Jack was alright though. More

by RUSSELL17 Verified Customer Verified Customer

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Terrible communication and customer service. Did not return any phone calls, was given the run around every time that I called. Was told 2-3 days for work to be completed, ended up being 10. Whe Did not return any phone calls, was given the run around every time that I called. Was told 2-3 days for work to be completed, ended up being 10. Whenever I was in contact with any staff, they were very rude and gave me no answers. More

by erinmaureenredmond Verified Customer Verified Customer

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Diana the service advisor is great to work with and very knowledgeable and responsive. She follows up in a timely manner knowledgeable and responsive. She follows up in a timely manner More

by J Oliver Verified Customer Verified Customer

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