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Mikhail True
Mikhail True at Lake Chevrolet
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Mikhail True

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.4
5 Reviews
4.4

5 Reviews

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5 Reviews of Mikhail True

May 10, 2025

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Employee Rating

Great communication from employees regarding the status of my vehicle. The customer service was exceptional and prompt. Would highly recommend the service department and dealership. More

by cdoxtater
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Service Communication
Recommend Dealer
Yes
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May 11, 2025

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department at Lake Chevrolet. Our team takes pride in providing exceptional communication and customer service. We greatly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

April 18, 2025

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Quick and fast service. They were able to pick up my car the next day. Friendly. More

by lizrohde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, Nick Harmon, Cameron Allen, Jose Cruz, Gavin Pope , John Webler

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Apr 19, 2025

Lake Chevrolet responded

Thank you for your kind words, Liz! We appreciate your feedback about the quick and friendly service you received at Lake Chevrolet. We’re glad we could pick up your car so promptly. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

April 09, 2025

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Employee Rating

They are very organized and professional and I haven't met anyone there that is hard to talk to. They are all so friendly. More

by Klemdog16
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

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Apr 09, 2025

Lake Chevrolet responded

Thank you for your review! We truly appreciate your feedback about the team at Lake Chevrolet. It's great to hear that you found us organized, professional, and friendly. We look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

April 07, 2025

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Dropped off car right at appointment time. was told it would be about 45mins-1 hr so we went to nearby restaurant. An hour went by and we stopped back to see if car was done. they said they di More

by danaramirez416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 10, 2025

Lake Chevrolet responded

We truly appreciate you taking the time to share your experience, and we want to start by sincerely apologizing for the lack of communication during your recent service visit. Being told your vehicle would be ready in an hour, only to wait nearly seven without any updates, is unacceptable, and we completely understand your frustration. This isn’t the experience we want anyone to have, and we’re actively reviewing what happened internally to ensure it doesn’t happen again. Communication is a critical part of customer service, and we clearly fell short here. Did you happen to speak with a manager about this at any point, or is this the first time it’s being brought to our attention? If you’re open to it, we’d really appreciate the chance to speak with you directly and work to make things right. Please feel free to message us your preferred contact info if you'd like to continue the conversation. Thank you again for the honest feedback. We take it seriously and are committed to improving.

April 05, 2025

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I was kept informed about everything. Very pfofessional and nice to work with. Loved the return rental service they offered. More

by P.hanson5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the professionalism and communication during your experience at Lake Chevrolet. It's great to know you loved our return rental service as well. We look forward to working with you again in the future! Sincerely, The Team at Lake Chevrolet

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