Mike Yates | Page 9

Positive experience The sales person Justin O'Connor knew all about the vehicle and was straightforward to deal with. He also took the time to review the features of t The sales person Justin O'Connor knew all about the vehicle and was straightforward to deal with. He also took the time to review the features of the car with me. More

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excellant experience From beginning to end Justin and Mike made this a very pleasent buying experience. I thought that they were fair in the sale of my new BMW and in the From beginning to end Justin and Mike made this a very pleasent buying experience. I thought that they were fair in the sale of my new BMW and in the trade in value. More

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New M235 Best of the best! Top notch customer servce, This is my fourth BMW bought at this dealership, always an amazing experience. Big thank you to Mike Y Best of the best! Top notch customer servce, This is my fourth BMW bought at this dealership, always an amazing experience. Big thank you to Mike Yates, Mike Watson, Martin Hernandez and overall all the entire team! More

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Abysmal service - DO NOT RECOMMEND Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. We Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. Well, these guys are just as slimy as the rest of them. When they are selling you the car, they are very accommodating and promise anything. It's when you return for service that you see how awful they are. One example of many, is that they told me my rim was bent and that I needed a new rim, because I took it in for vibration. Well, I then took it elsewhere to get all new tires and that place told me the rim was perfectly fine; they even showed it to me. All the car needed was balancing. Once that was done, it was great. Like a typical car dealer/scammer, they keep telling you you need something when in fact, you probably do not. I also had a recurring issue that arose after a routine maintenance and they were not helpful. The service manager told me it was not his problem because he didn't make the car. I was supposed to live with the problem because it was at an acceptable level and they could not do anything further. (That issue was not there when I purchase the car a year earlier). I took it to another dealer and it was resolved. So not only are they bad at customer service, they are incompetent as well. After my warranty ends, I will not be going back. I will certainly never purchase another vehicle from this dealer either. More

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Great Experience I knew what car I wanted so it was not s lot of discussion around that however they gave me good price and also kept me informed as my car was being b I knew what car I wanted so it was not s lot of discussion around that however they gave me good price and also kept me informed as my car was being built. Everything was ready on a delivery day and I was able to finish the transaction within an hour or so. More

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Fantastic Dealer I would not hesitate to recommend this dealer to anyone interested in the purchase or service of a BMW. I purchased a 2012 535IX and could not be happ I would not hesitate to recommend this dealer to anyone interested in the purchase or service of a BMW. I purchased a 2012 535IX and could not be happier. Scott Vickers in saleswas terrific as well as Mike Yates and Matt in service. Dionne was great with the mounds of paperwork. This is how you run a dealership. More

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Efficient and Customers are put first I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They w I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They were extremely responsive and "above board" with everythig, They arranged on time pick ups when I was without my car being traded. They offered fair price for my trade. Most impresively, my sales rep was very tech savy and we were able to keep our discussions going with emails and texts even when I couldn't be there in person. The financing team was also very helpful in disclosing all the key financial terms and other vehicle protection services clearly. I would strongly recommend this dealership for anyone in the market for a BMW. More

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bad service , cheated, very rude service manager I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a c I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month. On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are : How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13? Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16? Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757? Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days? An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation day The service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on me We always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine More

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Poor Customer Service Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for front tire replacement and returned to find the locking lug bolt was damaged and could not be removed. The Service Manager shugged and handed me the keys saying it was not the Dealerships problem. I was shocked at how the situation was handled and sought support from BMW USA. Mike Yates, GM, did step in to assume responsibility for the damage and corrected the matter, but the whole experience soured me on BMW and I definitely will not purchase or service a vehicle again at this location. More

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Couldn't have been better!! I started this process months ago with ground up research on a 228i along with the concept of leasing. This is my first BMW and I had much to learn. I I started this process months ago with ground up research on a 228i along with the concept of leasing. This is my first BMW and I had much to learn. I was extremely fortunate to come across the fantastic deal BMW of Bridgewater had on the 228i I had been building for months. When I discovered it I immediately contacted them via email, and within a couple of hours had heard back from Amelia Lapera. She confirmed all of the details for me. The next day Rob Hoffman called me, and he was more than patient to listen to my story, especially when he found out I live in Oklahoma City, but was more than willing to fly up to take delivery. By the end of the next day we had a deal. I've sat in car dealerships and not had easier times than this transaction that was taking place 1800 miles away! When I flew up the next week Rob picked me and my friends up from the airport and took us to our hotel. The next morning he was there again to pick us up to take us to the dealership to finish the process. Complete customer service! There I met Amelia and Mike Yates in person. A total pleasure! Rob took several minutes to go over every feature of the car with me as we prepared for our long drive home. Finishing the deal took only a few minutes, and we were on our way. I would also like to mention Dionne Baksh who went over the lease terms and all of the paperwork with me. She was extremely efficient, and made it all easy to understand. I would most definitely recommend this dealership to anyone looking for a new or used BMW, and don't let distance deter you. When it comes time for me to turn this car in, I will start my search for my next one at BMW of Bridgewater! More

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