Lori Trimarco

Consistently great customer service, flawless repair and maintenance work, and seamless communication. No better BMW dealer. maintenance work, and seamless communication. No better BMW dealer. More

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Excellent, attentive and responsive service department. Darrell communicated very clearly regarding the work that my car needed, as well as the cost. Darrell communicated very clearly regarding the work that my car needed, as well as the cost. More

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I was able to find an appointment on the same day to change a damaged tire and it was very much appreciated as I had a funeral in New York the following day. change a damaged tire and it was very much appreciated as I had a funeral in New York the following day. More

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I purchased my 2026 X3 from this dealership last week. It is the third vehicle that I purchased from the dealership. All have been wonderful experiences. Shelby was amazing! I recommend this dealership to It is the third vehicle that I purchased from the dealership. All have been wonderful experiences. Shelby was amazing! I recommend this dealership to everyone and will buy all future vehicles from your dealership. More

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I had a great experience with the service department. My service advisor, Darrell, was attentive from the moment I arrived and quickly addressed the issue I came in for. What really stood out, though, wa My service advisor, Darrell, was attentive from the moment I arrived and quickly addressed the issue I came in for. What really stood out, though, was the follow‑through. After my first appointment, an unexpected check engine light came back on as I was driving home. I called, and without hesitation they told me to bring the car right back in. My advisor reevaluated the vehicle immediately, even though my appointment was technically over. That level of responsiveness and professionalism is rare, and it made me feel like they genuinely cared about getting the problem resolved. I really appreciate the extra effort and would absolutely return for future service. More

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Darrell Hoag is the service manager at this dealership. He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a servic He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a service team at a brand dealership. However, in this case I have nothing but good things to say. There were some manufacturer recalls with my model. Even in the one situation where their initial work had to be revisited and expanded, because of the specific nature of the recall, Darrell and the whole service team were thoughtful and accommodating in their care for me, and in ensuring they went above and beyond to address the underlying factory design error. I highly recommend Darrell and the service team at BMW of Bridgewater More

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Andrew was very professional and handled my BMW service. He promised my car would be ready in 2 hours or less and it was ready as promised. And it came back to me clean He promised my car would be ready in 2 hours or less and it was ready as promised. And it came back to me clean More

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My son ran over a piece of metal on RT78 and soon after we got a check engine light. We had a code scanner and it told us there was an issue with the gas evaporative recirculation system. We brought into we got a check engine light. We had a code scanner and it told us there was an issue with the gas evaporative recirculation system. We brought into Bridgewater BMW and later in the day they sent us a video of the technician disassembling the area by the gas cap and told use two motor needed to be replaced for $1,800. Two motors went bad at the same time? This seemed odd, so I brought the car to Ziggy, a BMW specialist in Hillsborough. We told him the story, he bends over to look under the car, "There's your problem!". I look under the car and there is a hose dangling about a foot long. THIS WAS OBVIOUS. There is 100% chance that the BMW tech saw and ignored this instead trying to milk us. Ziggy did the repair for a fair price. This wasn't the first time... on a previous E46 repair I had an argument with the service rep but I couldn't get proof of fraud. I since bought a used Tesla 3 and haven't seen a dealer or repair shop in 2 years. More

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We had an excellent service experience at BMW of Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly proactively identified and resolved. This put our car on the road again without any delays. Work has been done efficiently and professionally. Thank you our service advisor Andrew Kleczynski and everyone in staff, who serviced our car. More

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Very reputable dealer/service department. You can trust the work that they perform. High quality service. You can trust the work that they perform. High quality service. More

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