Mike Pierce

Exceptional service and straight forward and transparent to our delivery process thanks again we will come back again to our delivery process thanks again we will come back again More

by markm7520 Verified Customer Verified Customer

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A+ rating, from the welcoming entrance, customer service impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! impeccable and the setting of the dealership is unmatched I would recommend everyone to big star Cadillac! More

by pawpawarmstrong Verified Customer Verified Customer

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Was Not very impressed with this Dealership The dealers I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up ther I bought my car from tried to take advantage of me By up charging me and penalizing me for not using their finance department I had to go up there three times to finish & finalize paperwork! Had my car in the service department twice problems were never addressed or resolved! The dealership needs serious help even the service department seem put out And wanted to complain to me about the dealership! Maybe it needs new leadership or management in service department! WILL NOT BE RETURNING THERE IS NO HELP TO BE FOUND THERE!!! More

by TOMHEARRING Verified Customer Verified Customer

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Very disappointed with my 2022 Cadillac Escalade — constant software glitches, unreliable navigation, and poor dealer support. Not worth the luxury price for all these issues. Replaced engine at 20 constant software glitches, unreliable navigation, and poor dealer support. Not worth the luxury price for all these issues. Replaced engine at 20k, still having problems, took it to the dealership more than 20 times. More

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Excellent customer service with exceptional attention to detail for the customer. They make you feel like family! detail for the customer. They make you feel like family! More

by emilianwhite Verified Customer Verified Customer

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Very pleasant experience! I love my Big Star family! They are amazing people. Everyday the same treatment. I love my Big Star family! They are amazing people. Everyday the same treatment. More

by JENNRYAN720 Verified Customer Verified Customer

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Website deceptive Sales manipulate Financing dishonest Non responsiveness Vehicle Servicing takes hours even if they ask you to come in. Worst car buying experience ever and the GM doesn't e dishonest Non responsiveness Vehicle Servicing takes hours even if they ask you to come in. Worst car buying experience ever and the GM doesn't even care. More

by ryork-westbrook Verified Customer Verified Customer

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Smooth purchase to surprise my wife with her birthday gift and took great care of us gift and took great care of us More

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The service I received at Big Star was truly remarkable, and I highly recommend it to anyone looking for a Cadillac dealership. and I highly recommend it to anyone looking for a Cadillac dealership. More

by rhonda_98 Verified Customer Verified Customer

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I want to praise Mark Mauricio for his 5 star treatment today. We walked out with big smiles in our face today. We love our new car. Thank you for your welcoming gestures can’t wait to all my friends and f today. We walked out with big smiles in our face today. We love our new car. Thank you for your welcoming gestures can’t wait to all my friends and family know about our experience today. Also big thank you to his GM Mike Pierce for taking time away from his busy schedule today to sit down to speak with us. This shows me the kind of team they have built at BSC Thank you guys !! More

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