Mike Niedzwiecki | Page 84

Excellent service and attention to detail Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was vir Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was virtually painless. Excellent customer service. Upon delivery, I was given a thorough tutorial of use of the equipment. Afterward, there is excellent follow-up to make sure that everything is satisfactory and I am getting the maximum enjoyment out of my vehicle. I couldn't be more pleased. More

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Recent BMW Purchase I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I n I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I never felt any pressure or stress. Dirk does a wonderful job of working with people, and knows how to get business completed while still building a friendship with his customer. It was more than a pleasure to work with the employees at this dealership, and I certainly will be a customer for many vehicles to come. More

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Dirk Steffen and BMW of Westlake are TOP NOTCH Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all c Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all combined to make buying my new BMW a tremendous experience. He spent hours with me showing me every model in the lot and was patient in answering all of my questions so I could find the car that best fit my tastes and needs. I highly recommend asking for Dirk if you're in the market for a new BMW. You will not find anyone better. My BMW Genius Dan, Mike in Finance, and of course Frank Steffen are all just as committed and were beyond helpful throughout the process. Dirk and the team at BMW of Westlake are A++ in my book. More

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Professional Experience I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout the process. I picked up my car on Monday and the financing went as planned and the BMW Genius was outstanding. Was a very professional experience. More

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5 Star Customer Service I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the proces I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the process a very pleasurable experience. The finance guy named Mike (not sure of his last name) provided excellent customer service as well. More

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First Class Experience What a great experience. From initial contact through test drive, sales, financing and vehicle walk through. Super nice people and a top notch facilit What a great experience. From initial contact through test drive, sales, financing and vehicle walk through. Super nice people and a top notch facility made for a fun experience. They really make you feel a part of the ultimate driving experience and family! I'd certainly recommend BMW of Westlake! More

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Great Experience Great service, helped me understand the product, walked me through the car and made me comfortable with what I had bought. Dirk did a great job with Great service, helped me understand the product, walked me through the car and made me comfortable with what I had bought. Dirk did a great job with pricing and telling me exactly what I was about to get, with the different options and explaining each detail of the car with me before we left. He made sure I was comfortable with the vehicle and gave us the option to reach out to him if we had any further questions More

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Total Customer Experience Experts I have been purchasing vehicles for 25 years and Westlake BMW is "the best" automotive purchasing experience I have ever had. Attention to detail, dil I have been purchasing vehicles for 25 years and Westlake BMW is "the best" automotive purchasing experience I have ever had. Attention to detail, diligence, professionalism, cordial and a desire to please. Putrri was "excellent" in her effort sales support order date to cargo ship location to arrival at the delivery and all points in between she made my experience exceptional. Mike made the finance the easiest and fastest part of the vehicle delivery with his professionalism. Nate was there to send me off onto the highway knowledgeable ,capable and road ready. I will be back. I can't say enough good things about the Staff at BMW Westlake, I fully expect them to be "the best" BMW Dealership in North America "very soon" It would be unwise to purchase your BMW "anywhere else" in the nation. More

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"Buying a New Car is a Breeze at this Dealership!" We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Carus We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Caruso helped us with selecting a new X3 and the online build a car feature. He was key in helping us determine which features were really necessary and needed in the car for our lifestyles. John has sold several cars to us and we will keep going back to him because of his knowledge about the vehicles and the excellent service he provides to us. Mike Niedzwiecki was helpful in the purchase process and had all of our paperwork ready to go, so the signing process was quick. He suggested Xzilon Green. We are extremely happy with the results using this product. Jim Strunk as always was helpful in servicing the new X3 when the Xzilon Green was applied. He is always timely and puts the customer first when any of our cars need service. Overall, we couldn't be happier with this new car and the service that we have received for years from the Ganley BMW group and now BMW of Westlake. More

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Best experience buying a car Working with Scott Wright was a great experience. He worked his tail off to get me the deal I wanted on a great car. Very straightforward process and Working with Scott Wright was a great experience. He worked his tail off to get me the deal I wanted on a great car. Very straightforward process and a great guy. Would definitely come back for my next one. Mike worked thru the paperwork for us very quickly and was very knowledgable on the financing. More

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