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Mike Mrofchak
Mike Mrofchak at Mercedes-Benz of Palm Springs

Mike Mrofchak

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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4.9
47 Reviews

I love to watch both NFL and NCAA football games on the weekend. Favorite vacation spots include Hawaii and Cabo San Lucas.

Dealership Experience

17 yrs, 8 mos

Industry Experience

17 yrs, 8 mos

Languages Spoken

English English

4.9

47 Reviews

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47 Reviews of Mike Mrofchak

August 19, 2026

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Employee Rating

Quick and efficient from making appointment to picking up car. Great service and a fabulous advisor More

by mgottlieb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2026

Mercedes-Benz of Palm Springs responded

Your mention of how smooth the appointment and pickup were for your E-Class service highlights our team’s commitment to efficiency. Knowing you found our service outstanding and our advisor exemplary means a lot to us.

August 19, 2026

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Employee Rating

Great service, great dealership Very happy Staff is amazing Clean Up to date information given to me More

by martywaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker, Duncan Emmons, Jenna Paine, Margarita Pasillas

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Aug 19, 2026

Mercedes-Benz of Palm Springs responded

Thanks for the five-star review! Knowing our team kept you updated, maintained a clean facility, and delivered an exceptional experience on your EQE 350 means a lot to us.

August 17, 2026

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Thoroughly professional in every way. My service advisor was on time, friendly and kept me well informed of the progress on my vehicle. The young man that signed me up for the loaner wa More

by sarahandola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker, Duncan Emmons, Jenna Paine, Margarita Pasillas

Print
Aug 17, 2026

Mercedes-Benz of Palm Springs responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Palm Springs!

August 08, 2026

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Reliable, competent service. On the expensive side. Now charging 3% to use a credit card which doesn’t sit well by me. More

by jhdeitch
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2026

Mercedes-Benz of Palm Springs responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 24, 2026

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From the moment I drove into the dealership and was greeted to meet for my car to be serviced. Everyone there was wonderful. I couldn’t praise them enough or thank them enough for being kind and courte More

by Donnacarper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2026

Mercedes-Benz of Palm Springs responded

It’s wonderful to hear you felt welcomed from the moment you arrived and that your Mercedes-Benz CLA 350 was well looked after. Thank you for your kind words about our team’s courtesy.

July 23, 2026

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Prompt and professional customer service Thorough explanation of the recall service required accurate estimate of wait time More

by Lorene DeBellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Gertz

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Jul 23, 2026

Mercedes-Benz of Palm Springs responded

Thank you for sharing your feedback about your Mercedes-Benz recall service. Mike and our team are pleased the wait time estimate was clear and you found our service prompt and professional. Please reach out if there’s anything more we can assist with.

July 17, 2026

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Our first ever visit to PS Mercedes. I thought and hoped it might be more comprehensive and helpful. Very discouraging More

by Levequetl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 21, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your review. We're sorry your visit didn't go as planned. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here at Mercedes-Benz of Palm Springs. Please feel free to reach out to our team at customerrelations@indigoautogroup.com.

July 16, 2026

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I owned many Mercedes over the course of time living here in Palm Springs and I've always found this dealership and the service department to excellent More

by Mesirobics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenna Paine

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Jul 16, 2026

Mercedes-Benz of Palm Springs responded

It’s wonderful to hear you’ve trusted us with your Mercedes service needs over the years and found our service department outstanding. We’re glad our team consistently delivers the care you’re looking for. Thank you for your loyalty.

July 15, 2026

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Employee Rating

I have used this dealership for years & I was very disappointed to find out that they don’t use their personnel for transport back & forth to one’s home! They use uber or lypt! Not good for your fem More

by Sannrog
Service Price Transparency
Service Time
Recommend Dealer
Yes
Print
Jul 15, 2026

Mercedes-Benz of Palm Springs responded

Sannrog, we appreciate your business and your feedback. This kind of information helps us provide a better customer experience and improve to make your next visit a 5-star experience. Don't hesitate to get in touch with us directly.

July 06, 2026

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Employee Rating

Had the best experience with Dustin in purchasing my vehicle! He made the process enjoyable and easy! More

by TMercedes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Lambert

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Jul 07, 2026

Mercedes-Benz of Palm Springs responded

Thank you for the 5-star review! We’re thrilled Dustin made buying your new Mercedes-Benz GLE 350 so enjoyable and easy. Enjoy every journey in your new ride.

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