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Mike Mrofchak

Overview Reviews (37) Inventory (186)

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Mike Mrofchak

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

I love to watch both NFL and NCAA football games on the weekend. Favorite vacation spots include Hawaii and Cabo San Lucas.

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5.0

37 Reviews

I love to watch both NFL and NCAA football games on the weekend. Favorite vacation spots include Hawaii and Cabo San Lucas.

Overview Reviews (37) Inventory (186)

Dealership Experience

17 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

English

5.0

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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37 Reviews of Mike Mrofchak

July 03, 2026

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Employee Rating

Mike the service man was excellent. He met his promise time and gave us a great recommendation for breakfast. He met his promise time and gave us a great recommendation for breakfast. More

by stang5fs

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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June 30, 2026

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I appreciate the good customer service they provide. They go out of their way to assist their customers. They go out of their way to assist their customers. More

by chris.read

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 01, 2026 -

Mercedes-Benz of Palm Springs responded

Thanks for your kind feedback. We’re glad Mike and the team went the extra mile assisting with your Mercedes-Benz GLC 300. We look forward to helping you again.

June 29, 2026

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Mike is always attentive and explains all to me. Nice to have been offered a courtesy car! Nice to have been offered a courtesy car! More

by Paula

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Workmanship

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Recommend Dealer

Yes

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Jun 29, 2026 -

Mercedes-Benz of Palm Springs responded

Thank you for highlighting Mike’s attentiveness and thorough explanations during your Mercedes-Benz C-Class service. We’re pleased the courtesy car added convenience to your visit. We look forward to supporting you again.

June 28, 2026

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Very efficient service. We really liked the personal video that showed us the status of the car We really liked the personal video that showed us the status of the car More

by Sheri

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 28, 2026 -

Mercedes-Benz of Palm Springs responded

Thank you for highlighting our efficient service and the personal video updates on your GLS 450. Mike and the team are pleased to know the process was clear and convenient. We look forward to the opportunity to assist you again.

June 26, 2026

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Employee Rating

Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. I was kept updated about the progress of service at least once each day. I was called when it was ready to pick up and I found the car to be cleaner than I left it. So happy to recommend Palm Springs Mercedes Benz to anyone who will listen. More

by jmichaellee0

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Garrett Whitaker, Duncan Emmons, Jenna Paine, Margarita Pasillas, Jeff Thush

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Jun 26, 2026 -

Mercedes-Benz of Palm Springs responded

It's great to know Jenna arranged a loaner and provided regular updates while we serviced your Mercedes-Benz GLE 450e overnight. We’re glad your vehicle was ready when called and returned cleaner than you left it. Thank you for recommending us to others.

June 26, 2026

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Service advisor Mike Mrofchak was excellent at explaining what had to be done, the time it would take, and the cost. what had to be done, the time it would take, and the cost. More

by garyxjr

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 26, 2026 -

Mercedes-Benz of Palm Springs responded

We’re glad that Mike provided clear explanations on your Mercedes-Benz E-Class service, covering the necessary work, timelines, and cost. Thank you for trusting us with your vehicle. We look forward to assisting you with any future maintenance.

June 25, 2026

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Employee Rating

Superbly handled…. . on time, complimentaryLYFT back to my home, good communication:video feedback, beautifully washed/detailed upon pickup. Well done. . on time, complimentaryLYFT back to my home, good communication:video feedback, beautifully washed/detailed upon pickup. Well done. More

by Mjdonius

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2026 -

Mercedes-Benz of Palm Springs responded

We’re glad Mike and our team made your service visit efficient and punctual, arranged Lyft transportation, kept you updated with video feedback, and returned your CLE 300 sparkling clean. Thank you for the five stars and for trusting us with your Mercedes-Benz.

June 25, 2026

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Service was great and on time. Coffee was wonderful. Staff was courteous and very efficient Coffee was wonderful. Staff was courteous and very efficient More

by Loismfaber

Recommend Dealer

Yes

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Jun 25, 2026 -

Mercedes-Benz of Palm Springs responded

Thank you for your kind review! We're delighted to hear your service was completed on time and that you enjoyed our coffee and welcoming atmosphere. We appreciate your trust in Mercedes-Benz of Palm Springs and look forward to serving you again.

June 24, 2026

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Employee Rating

They took care of me and got the car back when I really needed it. Thanks Mike needed it. Thanks Mike More

by jeffdual

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2026 -

Mercedes-Benz of Palm Springs responded

It’s great to hear Mike and our service team got your Mercedes-Benz S-Class back to you just when you needed it. Thank you for the five-star review!

June 23, 2026

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Employee Rating

Mike is a great service advisor. He’s always very responsive, explains everything on the front end, and I know he’s always looking out for my best interest. The vehicle is always rea He’s always very responsive, explains everything on the front end, and I know he’s always looking out for my best interest. The vehicle is always ready when he says it will be ready. More

by Jcsmith

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2026 -

Mercedes-Benz of Palm Springs responded

Thank you for recognizing Mike’s attentiveness and clear communication. It’s great to hear your Mercedes-Benz is always ready when promised. We look forward to supporting your future service needs.

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