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Garrett Whitaker
Garrett Whitaker at Mercedes-Benz of Palm Springs

Garrett Whitaker

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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4.8
12 Reviews

Garrett Whitaker brings over a decade of automotive industry insight, shaped by a steady climb through roles in concierge service, sales consulting, and team leadership, and now serves as a Mercedes-Benz of Palm Springs Service Advisor, where his client-first approach continues to shine. Known for building strong relationships and supporting high-performing teams, Garrett is passionate about delivering an exceptional customer experience, deepening brand knowledge, and mentoring others. He has earned recognition for his performance, including a sales volume award, and holds certification in the Mercedes-Benz First Class Customer Process. Away from the dealership, Garrett enjoys golf, playing guitar, and spending time with his wife, daughter, and their dog.

4.8

12 Reviews

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12 Reviews of Garrett Whitaker

August 19, 2026

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Employee Rating

Great service, great dealership Very happy Staff is amazing Clean Up to date information given to me More

by martywaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duncan Emmons, Mike Mrofchak, Jenna Paine, Margarita Pasillas

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Aug 19, 2026

Mercedes-Benz of Palm Springs responded

Thanks for the five-star review! Knowing our team kept you updated, maintained a clean facility, and delivered an exceptional experience on your EQE 350 means a lot to us.

August 17, 2026

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Employee Rating

Thoroughly professional in every way. My service advisor was on time, friendly and kept me well informed of the progress on my vehicle. The young man that signed me up for the loaner wa More

by sarahandola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duncan Emmons, Mike Mrofchak, Jenna Paine, Margarita Pasillas

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Aug 17, 2026

Mercedes-Benz of Palm Springs responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Palm Springs!

July 23, 2026

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Employee Rating

Saying that they were very courteous, technically proficient accommodative, dropping off for lunch. While I was waiting More

by Irish Joe.
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2026

Mercedes-Benz of Palm Springs responded

We’re glad Garrett and our team could provide courteous and technically sound service. It’s great we could arrange lunch transportation while you waited for your Mercedes-Benz C-Class. We look forward to supporting your future service needs.

July 21, 2026

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Employee Rating

Jenna my service agent is Excellent at her job always there to explain everything that they will attend to .when I bring the car in for a service . I More

by nedrad001
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenna Paine

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Jul 22, 2026

Mercedes-Benz of Palm Springs responded

It’s wonderful Jenna took time to walk you through each step of your Mercedes-Benz EQS 450+ service. We appreciate you trusting us with your EQS and look forward to assisting you again.

July 16, 2026

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I just moved here from Chicago. I was used to the Chicago Fletcher Jones experience. More

by michaelwlangen
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 21, 2026

Mercedes-Benz of Palm Springs responded

Michael, we're sorry that you didn't have a completely satisfying visit here at Mercedes-Benz of Palm Springs. We'd love the opportunity to address any issues with you and our team here. If you don't mind reaching out to us, we would love to address your concerns. Thank you for your time. Please feel free to reach out to our team at customerrelations@indigoautogroup.com.

July 08, 2026

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Great, professional and efficient service from service advisor Garrett, who was knowledgeable and a pleasure to work with. More

by cwa10k
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2026

Mercedes-Benz of Palm Springs responded

We’re delighted to hear Garrett provided professional and efficient service for your Mercedes-Benz GLE 350. Thank you for trusting us with your vehicle, and we look forward to your next visit.

July 07, 2026

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My service advisor Garrett was informative and efficient. He is a great asset to Palm springs Mercedes. More

by jlh90027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2026

Mercedes-Benz of Palm Springs responded

How wonderful to hear Garrett provided informative and efficient service for your Mercedes-Benz. Thank you for the five-star rating and we look forward to serving you again.

June 30, 2026

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Employee Rating

Very friendly and responsive service and use of video was quite helpful. We were very pleased with our experience More

by outset_glove_9z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 01, 2026

Mercedes-Benz of Palm Springs responded

It’s fantastic to hear Garrett provided friendly and attentive service and that our video updates were helpful. Thank you for trusting us with your Mercedes-Benz GLE 350.

June 26, 2026

Dealership Rating
Employee Rating

Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. More

by jmichaellee0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duncan Emmons, Mike Mrofchak, Jenna Paine, Margarita Pasillas , Jeff Thush

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Jun 26, 2026

Mercedes-Benz of Palm Springs responded

It's great to know Jenna arranged a loaner and provided regular updates while we serviced your Mercedes-Benz GLE 450e overnight. We’re glad your vehicle was ready when called and returned cleaner than you left it. Thank you for recommending us to others.

June 25, 2026

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Employee Rating

Professional and timely service on my car. Great lobby with drinks and snacks while you wait More

by ehlir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Margarita Pasillas

Print
Jun 25, 2026

Mercedes-Benz of Palm Springs responded

Thank you for sharing your experience with the prompt and professional service on your Mercedes-Benz EQB 300. We’re pleased the lobby refreshments and snacks added to your comfort while you waited. We look forward to assisting you with any future service needs.

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