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Garrett Whitaker
Garrett Whitaker at Mercedes-Benz of Palm Springs

Garrett Whitaker

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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5.0
5 Reviews

Garrett Whitaker brings over a decade of automotive industry insight, shaped by a steady climb through roles in concierge service, sales consulting, and team leadership, and now serves as a Mercedes-Benz of Palm Springs Service Advisor, where his client-first approach continues to shine. Known for building strong relationships and supporting high-performing teams, Garrett is passionate about delivering an exceptional customer experience, deepening brand knowledge, and mentoring others. He has earned recognition for his performance, including a sales volume award, and holds certification in the Mercedes-Benz First Class Customer Process. Away from the dealership, Garrett enjoys golf, playing guitar, and spending time with his wife, daughter, and their dog.

5.0

5 Reviews

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5 Reviews of Garrett Whitaker

June 30, 2026

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Employee Rating

Very friendly and responsive service and use of video was quite helpful. We were very pleased with our experience More

by outset_glove_9z
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2026

Mercedes-Benz of Palm Springs responded

It’s fantastic to hear Garrett provided friendly and attentive service and that our video updates were helpful. Thank you for trusting us with your Mercedes-Benz GLE 350.

June 26, 2026

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Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. More

by jmichaellee0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duncan Emmons, Mike Mrofchak, Jenna Paine, Margarita Pasillas, Jeff Thush

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Jun 26, 2026

Mercedes-Benz of Palm Springs responded

It's great to know Jenna arranged a loaner and provided regular updates while we serviced your Mercedes-Benz GLE 450e overnight. We’re glad your vehicle was ready when called and returned cleaner than you left it. Thank you for recommending us to others.

June 25, 2026

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Professional and timely service on my car. Great lobby with drinks and snacks while you wait More

by ehlir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Margarita Pasillas

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Jun 25, 2026

Mercedes-Benz of Palm Springs responded

Thank you for sharing your experience with the prompt and professional service on your Mercedes-Benz EQB 300. We’re pleased the lobby refreshments and snacks added to your comfort while you waited. We look forward to assisting you with any future service needs.

May 29, 2026

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Employee Rating

The best service I have haf at Palm Springs Mercedes in fifteen years. Since they have upgraded their software.. Great communication. More

by DAVIDJANCARLSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Mrofchak

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May 29, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear this was the best service experience you've had with Mercedes-Benz of Palm Springs in fifteen years. Providing excellent communication and a seamless service experience is always our goal, and we're pleased to know the improvements we've made had a positive impact on your visit. We truly appreciate your loyalty and look forward to serving you again in the future.

May 21, 2026

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Employee Rating

Simple jobs shouldn’t require multiple days or visits. Either you don’t have enough service techs or your scheduling is messed up. More

by lous
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Mrofchak

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Jun 17, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your feedback. We understand how frustrating it can be when service visits take longer or require additional trips, especially for concerns that should be handled more efficiently. Providing timely and convenient Mercedes-Benz service is very important to us, and we appreciate you bringing your concerns regarding scheduling and turnaround time to our attention. Your feedback will be shared with our team as we continue working to improve the overall customer experience. Please reach out to our General Manager, Mark Campagnano at markc@indigoautogroup.com, at your earliest convenience.

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