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Duncan Emmons
Duncan Emmons at Mercedes-Benz of Palm Springs

Duncan Emmons

Service Advisor

Mercedes-Benz of Palm Springs

4095 E Palm Canyon Dr
Palm Springs, CA 92264

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4.9
19 Reviews
4.9

19 Reviews

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19 Reviews of Duncan Emmons

June 26, 2026

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Employee Rating

Once againn, I was greates by staff as if we had know each other for years. Jenna in service was just outstanding, giving me a loaner car, as she was certain that the car would need to stay the night. More

by jmichaellee0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garrett Whitaker, Mike Mrofchak, Jenna Paine, Margarita Pasillas, Jeff Thush

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Jun 26, 2026

Mercedes-Benz of Palm Springs responded

It's great to know Jenna arranged a loaner and provided regular updates while we serviced your Mercedes-Benz GLE 450e overnight. We’re glad your vehicle was ready when called and returned cleaner than you left it. Thank you for recommending us to others.

June 23, 2026

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The work was done efficiently, and in a timely manner. I was also happy to be able to get a loaner car to use during the service appointment since it was a long appointment. More

by jiantorno1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 23, 2026

Mercedes-Benz of Palm Springs responded

It’s great to see a 5-star rating! Duncan and our team are glad the service on your Mercedes-Benz EQB 350 was efficient and that the loaner vehicle fit your schedule. Please reach out if you need any additional support.

June 20, 2026

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Duncan is a great service provider. He is a very clear communicator and tries to make sure everything is addressed and taken care of- very professional and courteous. More

by lgenesen
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Recommend Dealer
Yes
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Jun 20, 2026

Mercedes-Benz of Palm Springs responded

It’s great to know that Duncan’s clear communication and attention to detail made your Mercedes-Benz service a positive experience. Thank you for sharing your feedback.

June 20, 2026

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Duncan oversaw the service of my EQE today. He was attentive, considerate, thoughtful and kind. He also took the time to show me a new model coming to the Mercedes Benz lineup. I could not More

by Mickster747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2026

Mercedes-Benz of Palm Springs responded

We’re delighted that Duncan provided attentive and thoughtful care during your EQE 350+ service. Thank you for letting us introduce the new Mercedes-Benz model and we look forward to assisting you again.

June 19, 2026

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My customer service specialist, Duncan Emmons, provided an outstanding client experience. I will always service my vehicle at Palm Springs Mercedes-Benz. More

by Pspman
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Rice

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Jun 20, 2026

Mercedes-Benz of Palm Springs responded

It’s wonderful to hear Duncan provided exceptional support during your visit. We appreciate your loyalty and look forward to caring for your Mercedes-Benz in the future.

June 12, 2026

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I have been a client for over 25 years and lived every minute! The service is beyond premier More

by Ratumudaprincess
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Service Time
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Recommend Dealer
Yes
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Jun 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful review. We are truly honored by your loyalty over the past 25 years. Hearing that you've loved every minute and that our service continues to exceed your expectations means the world to us. Providing a premier Mercedes-Benz ownership experience is always our goal. We sincerely appreciate your trust and look forward to serving you for many years to come.

June 12, 2026

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Great service. Everyone was honest and professional our questions were all answered I have been driving Mercedes for 25 years this by far my best experience More

by Mgraycpa
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 12, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful review. We're thrilled to hear that your experience with Mercedes-Benz of Palm Springs was the best you've had in 25 years of Mercedes-Benz ownership. Providing honest, professional service and ensuring all of our guests' questions are answered is what we strive for every day. We truly appreciate your trust and look forward to serving you again in the future.

June 05, 2026

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First class all the way! Duncan was a pleasure to work with, great experience for sure More

by get.bruce
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review, Bruce! We're thrilled to hear you had a first-class experience at Mercedes-Benz of Palm Springs. Duncan will be delighted to know his professionalism and customer care made such a positive impression. We appreciate your kind words and thank you for choosing our team. We look forward to assisting you again in the future. Enjoy the drive!

May 31, 2026

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Excellent and professional service by all employees. Duncan was great. Repairs completed on time as promised. More

by jmk2648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Mercedes-Benz of Palm Springs responded

Thank you for your 5-star review of Mercedes-Benz of Palm Springs. We're delighted to hear that Duncan and our team provided excellent and professional service throughout your visit. Completing repairs on time and delivering a seamless customer experience is what we strive for every day. We appreciate your kind words and look forward to serving you again in Palm Springs.

May 27, 2026

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Honest, cordial and they seek to please their customers. I’ve had my AMG C63s serviced at this dealership several times and I won’t take it anywhere else. More

by Steve
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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May 28, 2026

Mercedes-Benz of Palm Springs responded

Steve, thank you for your continued trust in Mercedes-Benz of Palm Springs. We’re honored to care for your AMG C63 S and thrilled to hear our team consistently provides an honest, welcoming, and customer-focused experience. We truly appreciate your loyalty and look forward to serving you again in the future!

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