Mike Milligan

I visited this dealership 3-times over the course of 2-weeks and each visit exceeded my expectations. On my first visit to conduct research on a M2 or M240i Xdrive, I went on a Saturday and the place wa 2-weeks and each visit exceeded my expectations. On my first visit to conduct research on a M2 or M240i Xdrive, I went on a Saturday and the place was jam packed! However, not wanting to be a bother and more so wanting to take notes and research both vehicles, I parked and went over to the lot to begin. After being greeted and explaining my goal for the day, I spent nearly 35-minues in solitude; left alone to take photos, sit inside the vehicle, and take my time without the worry of feeling compelled or bothered. On my second visit, my wife and I went on a Friday around 3pm. After walking into the sales department, a young salesman named Nichita Gutu (pronounced nee-kee-ta) asked if we had been helped and immediately made us his priority. We explained that we were POSSIBLY in the market in the next 2-3 weeks, testing out various models from different automakers (Lexus, Audi, BMW) to see which feels best for us. Without hesitation or pause, Nichita understood our expectations and asked which vehicles we wanted to view or test drive. Over the course of 60-mins, my wife and I test drove a 2025 BMW X4 and M240i Xdrive without the salesman, eliminating the feeling of being watched or pressured. Afterwards, Nichita sat down with us and explained all promotions and discounts (in writing) currently on going for BMW; all without any mention/request to run credit or having a sense of urgency to buy a vehicle. A few days afterwards, I requested from Nichita the following data points for a potential lease: capitalized cost, residual value, money factor, does BMW offer closed or open leases, any dealer or miscellaneous fees, and a final purchase sheet. Within the span of 30-minutes, Nichita provided all details without reservation. On our final visit, I came to the decision to potentially lease the 2024 M240i Xdrive and trade in my 2018 Golf R (stock). However, this was all dependent on what they would offer for my trade-in as well as what discounts could be applied. The dealership matched all offers for my trade-in and even added some more discounts (year-end and military) towards a new vehicle to which I decided to purchase the M240i Xdrive. Over the next 2-hours, Nichita provided all details and numbers from the finance office and was completely transparent. Understanding this is a business and most customers would feel weary or cautious, Nichita is the epitome of professionalism, class, attention to detail, and most importantly respect. I rarely leave Google reviews (though I should probably be better at that as I use them to pre-judge a place!), I felt the need to highlight the unparalleled skill and superb service Nichita provided throughout the entire process. Pending what the wife’s next vehicle of choice is, should she want a BMW we will EXCLUSIVLEY work with Nichita from BMW of Alexandria in the near future. For those wanting to visit this dealership, I hope this extended review helps in any way possible! Respectfully, TC More

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excellent all the way around. Gutu excellent individual. will do business with him again. thank you for your help Gutu excellent individual. will do business with him again. thank you for your help More

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The car dealership provided exceptional service, a wide selection, knowledgeable staff, and a smooth purchasing experience. Highly recommended! selection, knowledgeable staff, and a smooth purchasing experience. Highly recommended! More

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The personnel were professional and curtious, Kate my sales person made sure my deal was a pleasant experience and all my needs were meet. Glad to refer others to this dealership. sales person made sure my deal was a pleasant experience and all my needs were meet. Glad to refer others to this dealership. More

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We drove across state lines because - it’s is the Best dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and ma dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and made everything possible to make sure we ended up with a car and deal we wanted. We ordered a new car on August 1, and it was built and ready for delivery by August 26. Five stars: welcoming, truly professional, customer centered (not just written somewhere but in actuality), best attitude - we didn’t feel ignored our anyone playing superior silly games like other BMW dealers in state. Just awesome all around. Other BMW dealers in DMV area (and BMW headquarters) could learn something from these guys! We will be back soon for another vehicle. More

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Good customer service and the experience was very seamless. I had no problems at all. seamless. I had no problems at all. More

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This dealership is the absolute worst dealership I have ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I pai ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I paid cash for my car so they sold me (stupid of me) several extended warranties which I canceled within days. This was in May. It is now almost September . They will neither return phone calls nor e-mails. I have been in person twice and waited one of the times for 2 hours for the financial guy . I still haven’t gotten a penny back and am hiring an attorney because I just can’t deal with them anymore. More

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Excellent customer service, straightforward paperwork and we’ll-stocked inventory. My sales rep was very kind and professional. we’ll-stocked inventory. My sales rep was very kind and professional. More

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Especially appreciate the attention to detail and flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. More

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This dealership was amazing to work with. They treat you like a person that they care about. Everything was worked out before we arrived. Paperwork was ready. Very easy and a pleasure to purc They treat you like a person that they care about. Everything was worked out before we arrived. Paperwork was ready. Very easy and a pleasure to purchase a vehicle Cynthia was amazing to work with. Very friendly and answered all of our questions. She was personable, helpful, and caring. I can’t say enough about the whole experience! Thank you!! More

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