Bulent Inal

My experience with Kamal Benhoummad and BMW of Alexandria was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days of fully understanding the financial impact of the transaction, I contacted the dealership, requested that the lease be unwound, and offered to return the vehicle. Rather than working with me to explore a meaningful resolution, General Sales Manager Kanchan Sedhai defended the dealership, declined my request and ultimately advised that nothing could be done. While an exchange was mentioned, no solution was offered that addressed the financial burden I was trying to resolve. I also made multiple written requests for my complete transaction file. The documentation I eventually received was incomplete, requiring repeated follow-up. What disappointed me most was not simply the outcome, but the lack of willingness to understand my concerns or work collaboratively toward a fair resolution. Once the paperwork was signed, I felt that customer service ended. Based on my experience, I cannot recommend BMW of Alexandria. As an additional note, I called BMW of Rockville, MD who spent time reviewing options and did everything they could to assist me, including calculating a timeline to help me get out of the lease at the right time. You can count on the fact that I will go back to BMW in Rockville, MD. 7/7/26 update: I contacted BMW of Alexandria yesterday because my temporary registration was expiring yesterday and I needed assistance ensuring there would be no interruption in my ability to legally operate my vehicle. I spoke with Sales Manager Bulent Inal. During the conversation, I attempted to understand how the replacement temporary registration would be handled and to confirm that it would be issued before my current registration expired. Rather than addressing my questions, I was repeatedly spoken over while trying to explain my concern. Mr. Inal advised that he would arrange for the replacement temporary registration, call me back, and provide shipment tracking information. The promised callback and email never came. Instead, I later received a PDF copy of the temporary registration from the Finance Manager with no further information on an actual temp tag being shipped to me. After making several additional calls to BMW of Alexandria throughout the day, I ultimately obtained a tracking number only because an employee in the Service Department took the initiative to help at the end of her day. Even then, she could not confirm whether the shipment contained both the weatherproof temporary registration tag and the accompanying registration documents. My concern was never the issuance of the temporary registration itself. It was the repeated lack of timely, accurate, and consistent communication regarding an administrative matter that directly affected my ability to lawfully operate my vehicle. This interaction was consistent with my overall experience at BMW of Alexandria. Throughout this matter, I found myself repeatedly initiating communication simply to obtain straightforward information and follow through on commitments that had already been made to me. I appreciate the Service Department employee who ultimately assisted me. Unfortunately, my experience with Sales Manager Bulent Inal did not reflect the level of communication, accountability, or professionalism I expected from dealership management. More

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Entire car service experience was amazing; from drop off, provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team are super kind, caring and professional!!! More

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13 cars bought from this dealer. No hassle atmosphere and always a great experience . Special thanks to Andrii and Bulent for going an extra mile. No hassle atmosphere and always a great experience . Special thanks to Andrii and Bulent for going an extra mile. More

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I am very pleased with the service on my 540ix. My service advisor, Ina Pacheco, is always a pleasure to work with. Ina is very helpful, knowledgeable, friendly and a true professional. The check-o My service advisor, Ina Pacheco, is always a pleasure to work with. Ina is very helpful, knowledgeable, friendly and a true professional. The check-out staff is also very friendly and helpful. I also want to thank my longtime sales advisor, Hossein Alavi, who makes the purchasing process a pleasure for the many vehicles my wife and I have purchased from BMW of Alexandria. Hossein is the consummate professional. He’s always there to help us in any way he can, even for years after we have made the purchase. Hossein and all of the folks at the dealership are terrific and the main reason we keep coming back over many years. More

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"Above and beyond service! The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happie The dealership provided an exceptional car-buying experience. From the knowledgeable and friendly staff to the seamless process, I couldn't be happier with my new car purchase. They were transparent, accommodating, and truly went the extra mile. Highly recommend this dealership for anyone looking to buy a car!" More

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BMW of Alexandria is a most excellent dealership. Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the be Customer satisfaction is a number one priority. They take care of the minute details and make the entire process pleasurable. Kevin Mahoney is the best of the best. That is why our last 5 cars have come from BMW of Alexandria and Kevin. More

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Ordered 2 bmw and both delivered damaged. Now bmw of Alexandria is giving me a run around on getting the damage fixed Now bmw of Alexandria is giving me a run around on getting the damage fixed More

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Amazing customer service all around. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. We trust him and his guidance. He isn’t pushy and will spend as much time with you as you’d like or need. Every touch point is handled with care and you can tell they value their customers. Top notch dealership. More

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Dealership was very friendly, informative, and really cares about my needs and requests. They made the process very easy. cares about my needs and requests. They made the process very easy. More

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Especially appreciate the attention to detail and flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. flawless execution of securing new vehicle. They are by far the best BMW dealership in our region. More

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