Mike McFadden
Mike McFadden at Ourisman Chrysler Dodge Jeep RAM
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Mike McFadden

Service Writer

Ourisman Chrysler Dodge Jeep RAM

12430 Auto Drive
Clarksville, MD 21029

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23 Reviews
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23 Reviews

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23 Reviews of Mike McFadden

September 01, 2023

Dealership Rating
Employee Rating

Great service and sales department. I am completely satisfied on the way they handled my truck service More

by mtairyac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit.

July 26, 2023

Dealership Rating
Employee Rating

Extremely professional - had the parts which were needed, scheduled the service and got it done on time. More

by cpeeoiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your visit. We'll be sure to pass your kind words on to our team. Glad to hear we had the necessary parts to complete your service quickly. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and take care!

June 20, 2023

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Employee Rating

Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2023

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

December 02, 2020

Dealership Rating
Employee Rating

I had a problem with this dealership in the past, but then I made a complaint and honestly never had an issue again. I can tell management corrected the issue. Which says customer service means alot to t More

by Thorntonhc20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget

Dec 03, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thorntonhc20, Thank you very much for your review. We are very happy to know that your are pleased with your experience with us! You are absolutely correct, we do care about our customers and we strive to please 100% of our customers every time. We look forward to seeing you for your next visit, but until then be safe and be well.

October 13, 2020

Dealership Rating
Employee Rating

Fantastic service as usual. We had an oil change performed. We were pleasantly surprised with the tire rotation and washing of vehicle. We wash our wrangler but after service it was sparkling!! Than More

by nightcastle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2020

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for the 5 starts and wonderful feedback. We greatly appreciate your business. We look forward to seeing you at your next service interval!

August 27, 2020

Dealership Rating
Employee Rating

They always do a nice job with our Jeep. The service desk is always friendly and helpful. I only have one little criticism & it would be nice if I didn’t have to remember to request a car wash, that it could More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 14, 2020

Dealership Rating
Employee Rating

I’ve purchased my Jeep Grand Cherokee from this location about a year ago. From sales to service, the experience has been great! Definitely recommend them to anyone! More

by Jm
Recommend Dealer
Yes

March 02, 2020

Dealership Rating
Employee Rating

Fast and efficient as always! Thanks for all you do! I will continue to use your establishment for all of my needs! Thanks Candy Baynard More

by Cbordea1
Recommend Dealer
Yes

December 17, 2019

Dealership Rating
Employee Rating

Ourisman Dodge of Clarksville is the best dealership I’ve ever dealt with! Their service department is fast, courteous and efficient! I will make the extra drive to go there for service! More

by Jgreen
Recommend Dealer
Yes

December 08, 2019

Dealership Rating
Employee Rating

Service was great. They were Respectiful of my time & communicated well. Auto was ready in a timely manner. I’m very satisfied with the service. More

by willieprice
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget

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