Mike McFadden | Page 3

Repeat Customer I have been using this dealership for many years and over the ownership of many Chrysler/Jeep products. It's great to see the same folks each time I g I have been using this dealership for many years and over the ownership of many Chrysler/Jeep products. It's great to see the same folks each time I go in and the service is always excellent. Thanks to my advisor Mike M. More

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Bad experience They drained the oil in my car then told me they made a mistake and did not have my oil in stock (I drive a popular car). They told me someone went ou They drained the oil in my car then told me they made a mistake and did not have my oil in stock (I drive a popular car). They told me someone went out to grab oil and they will be back in 20 minutes. An hour passes by and I asked if they have my oil and they said no, I mentioned being told only 20minutes then they offered a loaner car. Shortly after, the oil arrived and I did not get my car back for another 40min. Overall I waited over 2 hours. I was also told they would wash my car for me which they did not do. More

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no mechanics on staff, only computer readers There are 4 categories of people who work on cars professionally; 1) wrench turner (usually people just starting out) 2) technician (someone who only There are 4 categories of people who work on cars professionally; 1) wrench turner (usually people just starting out) 2) technician (someone who only knows to replace what the computer tells them and is lost if the computer does not know) 3) mechanic (someone who knows the cars they work on well enough to at least get close to problems with based on description) 4) master mechanic (someone who knows cars well enough that they can tell what is going on with a car based on problem description and their 5 senses). Ourisman only has technicians and wrench turners!!! We had a problem with our Grand Caravan where the van would die when first driving in the morning and still going below 30 MPH. This became dangerous for my wife as she struggled to keep the van from hitting other cars as the power steering was lost when the engine died. We took the van to Ourisman several times and they even kept the van for almost a week the last time. Every time, they stated that the computer could not find anything and they were unable to recreate the problem. the last time we picked it up, my wife drove off the lot and it died 100 meters later. They came over right away and said they still did not know what the problem was. I even did some research and gave them two possibilities based on a long history of similar problems with that model of van. They did not have the knowledge to either prove or disprove the possibilities. Each time we paid almost $200 for them to hook up a computer and read the diagnostic that nothing was wrong. DO NOT trust Ourisman with your vehicles!!! If you want a true mechanic find another shop that knows cars. We have given up on Dodge because of them and have traded in our van for a Toyota. More

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Fast and thorough Great service, quick, excellent consultation... I come to this service center all the time because they are friendly, professional, and always provide Great service, quick, excellent consultation... I come to this service center all the time because they are friendly, professional, and always provide top notch work on my vehicle. More

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