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Mike Loucks
Mike Loucks at Fred Martin Superstore

Mike Loucks | Page 7

Service Advisor

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.8
99 Reviews
4.8

99 Reviews

Write a Review

99 Reviews of Mike Loucks

January 24, 2023

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Employee Rating

I always get great service with you guys , i always appreciate the great treatment and knowledgeable technicians. More

by JMF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco , Amber Williams

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Jan 25, 2023

Fred Martin Superstore responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 23, 2023

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Employee Rating

Pulled in asked what I wanted, checked all the things they check and said that my tires did not need rotated. In and out, friendly staff. I will return! More

by rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2023

Fred Martin Superstore responded

Thank you for the 5-star review! We're glad we were able to make your visit quick and easy. We will see you again next time! Thanks again! - Fred Martin Superstore Team

January 23, 2023

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Employee Rating

Manager was very nice and educated. . he was friendly and welcoming. I give him 5 stars More

by Racheee75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2023

Fred Martin Superstore responded

Thank you for the kind words! Our sales team tries to make every customer's experience a positive one, and hearing that they were able to succeed in doing that really drives them to continue. We appreciate your business and the 5-star review! Thank you! - Fred Martin Superstore Team

September 29, 2022

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Employee Rating

Brett Smith and Rob Zabel are the most trusted names in car sales. I have leased 10 Jeep Wranglers from Fred Martin and have never had a negative experience. More

by kmartin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Zabel

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Sep 30, 2022

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

August 12, 2022

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Employee Rating

Wonderful experience friendly courteous fast Friendly they did not try to sell me anything extra took care of all my needs More

by PHUNSIC1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco , William Monroe

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Aug 15, 2022

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 30, 2022

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Employee Rating

The lack of communication & customer service is terrible . I decided on a car and by time I went to the bank and came back the truck I wanted was sold in less than 30min of me being gone . Then they convinc More

by aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeremy Wootan, Lisa Allison, Rob Zabel, Dean Marco , Andrew Adair, Richard Bacon, Derrick Desharnais, Jeff Dowdall, William Monroe

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Aug 01, 2022

Fred Martin Superstore responded

We are sorry to hear your recent experience was less than positive, and would like to look further into your previous visits. However we are unable to pull up any records of your previous visits without more information. Our team would be happy to assist further by looking more into the situation, if you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, or email us at fmcares@fmcars.com. Thank you.

July 23, 2022

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Employee Rating

Wasn't the place they advertise on t. v. and they put cars on there lot not fully checked but says there ready to go just bought a 17,000 dollar lemon and was lied to as well ,so maybe sta More

by crh.oct31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Dowdall

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Jul 28, 2022

Fred Martin Superstore responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

July 09, 2022

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Employee Rating

Great wonderful super awesome the best badass the bomb incredible did me a solid love More

by THE_ALLEN6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Allison, Dean Marco , Andrew Adair, John Asano, Richard Bacon, Derrick Desharnais, Jeff Dowdall, Mike Gentile, Emilee Sams

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Jul 11, 2022

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

June 30, 2022

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Employee Rating

Worked with us and gave us a great deal on a lease. Their free oil changes is a great perk. More

by FRIEDT88
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Zabel , Emilee Sams

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Jun 30, 2022

Fred Martin Superstore responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

June 27, 2022

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Employee Rating

Great service. Would never go anywhere else to get my repairs or buy my vehicles More

by Lallison.fmcars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jun 27, 2022

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

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