Miguel Obregon

I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehi a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. More

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Miguel provided EXCEPTIONAL SERVICE. This dealership had degraded its service department. Quite frankly, if it were not for Miguel, you would have never seen my business again. He has be This dealership had degraded its service department. Quite frankly, if it were not for Miguel, you would have never seen my business again. He has begun to develop a solid team. I pray that management will support and give him whatever tools he needs to continue in his success. If management does not; if he leaves; if he is not given the respect that his work deserves, if he is not given the support; if for whatever reason management cannot keep this level of quality at the helm…then I promise all business owners reading - your company will take a dive in epic ways. I’ve worked quality and production for aviation and aerospace for over 20 years. MIGUEL IS AMAZING !! More

by fcocalides Verified Customer Verified Customer

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Outstanding! ! Outstanding customer service very professional friendly staff super clean shop and everyone knowledgeable Home away from home ! Outstanding customer service very professional friendly staff super clean shop and everyone knowledgeable Home away from home More

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by pavan0 Verified Customer Verified Customer

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Very good service to my vehicle, fast and delivered on time. The waiting area is very good. time. The waiting area is very good. More

by Reyim Verified Customer Verified Customer

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Outstanding customer service given by Miguel. Professional as well as friendly. Extremely knowledgeable as well. He's an amazing person. Professional as well as friendly. Extremely knowledgeable as well. He's an amazing person. More

by Lourdes Castaneda Verified Customer Verified Customer

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Got there early with an appointment and I still had to wait over 3 hours for my car, just for an oil change! When I asked the guy after waiting 2 hours he said my car was on the jack and they were working wait over 3 hours for my car, just for an oil change! When I asked the guy after waiting 2 hours he said my car was on the jack and they were working on it, that was a lie! I don’t trust you guys More

by SOUTH202 Verified Customer Verified Customer

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Great Service helped me through the entire process with my truck I definitely will recommend friends and family to purchase vehicles here my truck I definitely will recommend friends and family to purchase vehicles here More

by devitch99 Verified Customer Verified Customer

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Great professional service! I bought my last automobile there from Willie Arnold and had it serviced last Sunday. I bought my last automobile there from Willie Arnold and had it serviced last Sunday. More

by RLLGMDFAAP2 Verified Customer Verified Customer

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Everyone was incredibly helpful and knowledgeable. They made the entire experience pleasant and easy for the customer. Will definitely be back They made the entire experience pleasant and easy for the customer. Will definitely be back More

by JUAN53 Verified Customer Verified Customer

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