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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson | Page 12

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
143 Reviews
4.9

143 Reviews

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143 Reviews of Michelle Jackson

May 15, 2025

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Employee Rating

MIchelle was a gem to work with. She makes the service expereince smooth and easy. Tank you! More

by jesaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Michelle provided you with a smooth and easy service experience at BMW of Owings Mills. We truly appreciate your kind words and hope to assist you again in the future! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

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Employee Rating

Good service and very knowledgeable staff Nice loaner and quick service all around an easy process More

by nrfshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 15, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

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Employee Rating

I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier More

by jdn.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 14, 2025

BMW of Owings Mills responded

Thank you for your review. We appreciate your feedback about the car wash and staff friendliness during your visit to BMW of Owings Mills. Your experience is important to us. Please feel free to reach out if you have any additional concerns. We hope to welcome you back soon! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

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Employee Rating

They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation More

by popajohnmomaharry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 10, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your recognition of our team's professionalism and commitment to providing quick solutions. At BMW of Owings Mills, we strive to go above and beyond for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

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Employee Rating

Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More

by jcmatthews0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 14, 2025

BMW of Owings Mills responded

Thank you for your feedback and for trusting us with your car! We're glad to hear that our team at BMW of Owings Mills was able to assist you in unlocking your vehicle. We appreciate your loyalty and look forward to serving you again in the future. If you have any suggestions on how we can improve our pricing or services, please don't hesitate to let us know. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 07, 2025

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Employee Rating

I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr More

by olanphar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson, Derrick Edwards , Daniel Cushner, Imran Javed, Why I am rating specifically named people, I don't know them by name/

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May 09, 2025

BMW of Owings Mills responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Team at BMW of Owings Mills

May 06, 2025

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I knew Mark Johnson since 2009 or so, he is always courteous and professional. I can't ask for better service advisor. More

by 1stbeemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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May 07, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty and are glad to hear about your positive experiences with our team, especially with Mark Johnson. At BMW of Owings Mills, we strive to provide the best service, and it’s great to know we’ve met your expectations. We look forward to assisting you on your next visit! Sincerely, The Team at BMW of Owings Mills

May 04, 2025

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Employee Rating

Quick and straight to the point. He really worked with me on the deal. Fantastic More

by SHADI18888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson, Derrick Edwards , Daniel Cushner, Imran Javed

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May 05, 2025

BMW of Owings Mills responded

Thank you for your great feedback! We're thrilled to hear that you had a fantastic experience with us at BMW of Owings Mills and that our team was able to work with you on your deal. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

Customer service is very very good everyone in the front is just phenomenal I'm just thankful to have them More

by kwpartyplanner@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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May 03, 2025

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a phenomenal experience with our team at BMW of Owings Mills. Your appreciation means a lot to us, and we look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Employee Rating

The service is always good when I have my vehicles serviced at BMW of Owings Mills More

by CHOLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

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