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Michelle Jackson
Michelle Jackson | Page 12
Service Manager
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
144 Reviews
144 Reviews
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144 Reviews of Michelle Jackson
May 17, 2025
Service Advisor was polite and professional. The loaner car advisor was polite and professional. The Milena (service technician) was was informative and knowledgeable about my issue. He kept me The loaner car advisor was polite and professional. The Milena (service technician) was was informative and knowledgeable about my issue. He kept me abreast of the status and was very polite. I have had nothing but good experiences at this dealership thus far. More
by Carla T
Verified CustomerOther Employees Tagged: Milena
May 15, 2025
Good service and very knowledgeable staff Nice loaner and quick service all around an easy process and quick service all around an easy process More
by nrfshoes
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 11, 2025
I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier Would be a nice touch. Staff could also be friendlier More
by jdn.nelson
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 10, 2025
They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation any situation go out of there way to solve a situation More
by popajohnmomaharry
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 10, 2025
Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More
by jcmatthews0
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 07, 2025
I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More
by olanphar
Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson, Derrick Edwards , Daniel Cushner, Imran Javed, Why I am rating specifically named people, I don't know them by name/
May 06, 2025
I knew Mark Johnson since 2009 or so, he is always courteous and professional. I can't ask for better service advisor. courteous and professional. I can't ask for better service advisor. More
by 1stbeemer
Other Employees Tagged: Mark Johnson
May 04, 2025
Quick and straight to the point. He really worked with me on the deal. Fantastic He really worked with me on the deal. Fantastic More
by SHADI18888
Other Employees Tagged: David Hess, Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Mark Johnson, Derrick Edwards , Daniel Cushner, Imran Javed
May 03, 2025
Customer service is very very good everyone in the front is just phenomenal I'm just thankful to have them is just phenomenal I'm just thankful to have them More
by kwpartyplanner@gmail.com
Other Employees Tagged: Derrick Edwards
