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Michelle Jackson
Michelle Jackson | Page 11
Service Manager
BMW of Owings Mills
9702 Reistertowns Road
Owings Mills, MD 21117
143 Reviews
143 Reviews
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143 Reviews of Michelle Jackson
May 30, 2025
Derrick was great. The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me ( I had an appointment and a reserved loaner). She never made eye contact. Never apologized for the delay. Talked like she had something in her mouth. Never told me what was going on. I complained and spoke to the manger who wa at least apologetic and helped the loaner girl but she has NO business working the desk alone as she has no customer service skills, has no idea how to do her job, the loaner smelled like smoke and the car fresheners clearly tried to mask it and the whole experience was absolutely awful. If I ever come back and she is working the loaner desk I will leave. There were so many people that morning waiting bc she works as a snails pace and is clueless and rude More
by jb
Verified CustomerOther Employees Tagged: Mark Johnson, Derrick Edwards , The loaner girl - atrocious - made the whole experience terrible
May 30, 2025
EXCELLENT STAFF! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! More
by MJOHNSON67
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 29, 2025
They damage my car car twice the first time they did take responsibility the 2nd time the claim no fault now I have to get the attorney general to investigate inorder to get my car repaired responsibility the 2nd time the claim no fault now I have to get the attorney general to investigate inorder to get my car repaired More
by kleanupwoman1
Other Employees Tagged: Derrick Edwards
May 29, 2025
Great experience promptness and able to get same day loaner car. Courteous and helpful staff loaner car. Courteous and helpful staff More
by jidedarocha17
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 28, 2025
Service representatives are fantastic as always; however, the contents of my truck were in disarray again. Also, you need a sign in the waiting room for individual to take phone calls in another area. the contents of my truck were in disarray again. Also, you need a sign in the waiting room for individual to take phone calls in another area. More
by RMORTONCOLE8916
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 25, 2025
Everything was perfect. My service provider was attentive and answered all my questions. She followed up with me and let me know the costs and time to pick up vehicle. My service provider was attentive and answered all my questions. She followed up with me and let me know the costs and time to pick up vehicle. More
by CHOLLOWAY1
Other Employees Tagged: Mark Johnson, Derrick Edwards , Imran Javed
May 23, 2025
Handled by very nice, friendly and experienced people. Thanks for the help. Very much appreciated. Thanks for the help. Very much appreciated. More
by Monalisa
Other Employees Tagged: Mark Johnson, Derrick Edwards
May 22, 2025
I have been coming to BMW of Owings Mills for nine years, for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike other dealerships, BMW of Owings Mills treats you with respect and professionalism which is very much appreciated. Mark and Michelle in the service department are simply a pleasure to work with and clearly are dedicated to outstanding customer support. I highly recommend the service department of BMW of Owings Mills! More
by CountrySquire
Other Employees Tagged: David Hess, Mark Johnson
May 18, 2025
Consistently exceptional service from Mark and the entire team. I highly recommend BMW of Owings Mills. team. I highly recommend BMW of Owings Mills. More
by BLACKWELLD3
Other Employees Tagged: Mark Johnson, Derrick Edwards , Imran Javed
May 17, 2025
Service Advisor was polite and professional. The loaner car advisor was polite and professional. The Milena (service technician) was was informative and knowledgeable about my issue. He kept me The loaner car advisor was polite and professional. The Milena (service technician) was was informative and knowledgeable about my issue. He kept me abreast of the status and was very polite. I have had nothing but good experiences at this dealership thus far. More
by Carla T
Other Employees Tagged: Milena
