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Michael Zafiriou
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111 Reviews
With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!
Read moreDealership Experience
6 yrs, 6 mos
Industry Experience
26 yrs, 1 mo
111 Reviews
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111 Reviews of Michael Zafiriou
March 11, 2025
Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. seamless. I will definitely go back to the dealer for my next purchase. More
by MrChris
Other Employees Tagged: Angie Berg, Julian Perez, Jimmy Caprile, Avery Gathercole, Davis Luckett
March 05, 2025
VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More
by FordF150
Verified CustomerOther Employees Tagged: Angie Berg, Josh Zibrida, Julian Perez, Kelia House, Rocco Cesario, Fred Borek, Jay Jaber, Michael Boos, Davis Luckett
February 22, 2025
The dealership was very easy to deal with and provided a fair deal. Overall experience was great. fair deal. Overall experience was great. More
by JOHN.MARSHALL0
Other Employees Tagged: Avery Gathercole, Jay Jaber
February 06, 2025
Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. My car was cleaned and detailed on pick up. Great job.. More
by Mario
Other Employees Tagged: Julian Perez, Jimmy Caprile, Fernando Tapia, Baha Yer, Alonzo Bass
January 31, 2025
Cilia and Mike the general manager are just awesome. This is our second time buying from this location. This is our second time buying from this location. More
by Nabila7861
Other Employees Tagged: Celia Mijangos, Davis Luckett
January 27, 2025
I've had consistently great experiences with the service department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and disappointing, with a complete lack of communication and follow-through. Getting a response from the team is a challenge, and when they do respond, it often feels dismissive and unhelpful. It’s a shame because the dealership has a great service team, but the sales side leaves a lot to be desired. More
by jeffrey.damaschke
December 29, 2024
Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More
by KATHLEENRGUZY
Other Employees Tagged: Davis Luckett
December 17, 2024
Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were available and they did the repair. Very happy it was done before my road trip. More
by JRSNOW818
Other Employees Tagged: Herberto Delgado, Luis Tinoco, Christy Croft
December 07, 2024
I had a great experience at Volkswagen of DownTown Chicago. Yes I contacted Michael Zafiriou General Manager about my 2021 Acura TLX with / Technology. I had an issue with my vehicle only having one c Chicago. Yes I contacted Michael Zafiriou General Manager about my 2021 Acura TLX with / Technology. I had an issue with my vehicle only having one cut key and Fob. So I had to pay a Acura Dealership for a new cut key and Fob too.Michael Zafiriou after reading my letter was nice enough to pay me half of the cost for a new cut key and Fob which I really appreicated that a lot too. More
by brazil8224
November 15, 2024
I like to think general manager, Michael Zafiriou, you for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the fina for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the financing paperwork for our outstanding job making great suggestions. Jimmy Caprile Was the excellent sales person who helped me with the decision-making and selection of my Acura TLX 2021. Avery Gathercole was not initially involved with the sale of our car, but she was a great woman to have a conversation with. Rocco Cesario did somewhat help with negotiations, but when a customer asked for something he needs to make sure to be a man of his word and follow through on the request of the customer not below the customer off because you never know when your general manager find out what you’re doing. overall, I will say that my experience at the Volkswagen dealership was decent. More
by brazil8224
Other Employees Tagged: Rocco Cesario, Avery Gathercole, Davis Luckett
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