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Michael Wright
Michael Wright at Norm Reeves Honda Superstore North Richland Hills
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Michael Wright

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of Michael Wright

May 04, 2025

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Employee Rating

Do not like writing this 15 word quote service was good Asked for car to be washed but it was not vacuumed out. Overall service GOOD More

by Tdjtanya
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Recommend Dealer
Yes
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May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Tanya, thanks for your honest feedback and apologies that the vacuuming was missed after your wash. We strive for complete satisfaction and hope to deliver that the next time you visit.

May 02, 2025

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Everything went great! I was informed pretty quick about any changes that needed to be done. More

by Jrodriguez0859
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, thanks for the five‑star feedback! We’re glad we could keep you in the loop about every needed change. To make your next visit even smoother, feel free to schedule your service appointment online—it only takes a minute! We look forward to seeing you again at Norm Reeves.

April 29, 2025

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Mike Wright was very friendly and I had a great experience. Service was very prompt, not a long wait at all. Will definitely be going back. More

by prodriguez5454
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Michael is thrilled to hear you enjoyed prompt, friendly service with minimal wait time. We aim to keep our pace fast and our team approachable, so your review means a lot. We can’t wait to welcome you back!

April 29, 2025

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Things went good. I have no complaints. The worst part is being pestered about a survey. More

by M-Stinnett
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Rhett Valentine, Richard Sanchez, Allen Vinson, Tristian Rivas, Issac Moya, Mario Vasquez, Harry Whitworth, Frank Raja

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Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honesty and for choosing Norm Reeves Honda North Richland Hills. Your feedback is noted, and we hope to deliver another 5-star experience someday.

April 24, 2025

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Employee Rating

It took about 4 hours for an oil change, tire rotation, and air filter change. They found a tire that needed to be replaced. Except for the 4 hours it was a good experience. More

by Steve.M.Howard
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Steve, thanks for the honest feedback. While catching that tire issue early was a win, I’m sorry the wait stretched to four hours. We appreciate you choosing Norm Reeves and hope to give you a 5-star experience next time.

April 21, 2025

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Quick and easy in and out service for what I needed completed on this servicre More

by Rogeranash
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Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words—we’re so glad you had a positive service experience!

April 18, 2025

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When having maintenance done here everything is usually done in a timely manner an to the staff is always friendly. More

by Justinwstewart18
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Recommend Dealer
Yes
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Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the nice review. It’s always our goal to provide smooth service, and we're glad we could do that for you!

April 11, 2025

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Employee Rating

Incompetent. ..told expensive items are wrong with my car. Then when I questioned the assessment and said if it was, it needed replaced at their cost as it was don More

by Ejs0006
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we understand how frustrating that situation must have been. Our team’s goal is always to provide clear and accurate information, and we’re sorry this visit didn’t meet that standard for you. Your concerns are important to us, and we’d appreciate it if you could contact Richard Meneely at Richard.meneely@normreeves.com to discuss this further and identify next steps.

March 22, 2025

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Employee Rating

They are the best I like all of you guys gave excellent service thank you More

by hazem_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Michael Lindley, Nate Franklin, Richard Sanchez, Allen Vinson, Harry Whitworth, Angel Flores, Frank Raja

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Mar 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your kind words truly brighten our day—thank you for the incredible feedback! We’re thrilled to know our team provided you with excellent service. We look forward to continuing to exceed your expectations at Norm Reeves Honda North Richland Hills.

Mar 25, 2025

hazem_sh responded

I would like to say special thanks for Dennis Williams he gave me great service

Mar 25, 2025

hazem_sh responded

Again all of you great for me Denis helped me the best

Mar 25, 2025

hazem_sh responded

Denis William the best

Mar 25, 2025

hazem_sh responded

Denis William the best

March 17, 2025

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Employee Rating

I’m was very happy and satisfied with fue service provided. I highly recommend and will always bring my car to Mr. Michael Wright More

by Rosanna Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Rosanna, we’re so glad to hear that you’re happy with the service you received! Michael Wright and our team appreciate your recommendation and look forward to taking care of your vehicle for years to come. Thanks for being part of the Norm Reeves family!

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