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Michael Torres
Michael Torres at Toyota of Downtown L.A.
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Michael Torres

Parts Manager

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.6
8 Reviews

Languages Spoken

English English

4.6

8 Reviews

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8 Reviews of Michael Torres

November 06, 2024

Dealership Rating
Employee Rating

Ben is awesome! !! Him and the finance team always take care of me when I buy Toyota More

by Carlos Pelayo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Marcos Aguilar, Danny Herrera Rios, Steve Claude, Randy Uyehara

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Nov 07, 2024

Toyota of Downtown L.A. responded

Thank you for your positive review! We’re thrilled to hear that Ben and our finance team have consistently taken great care of you at Toyota of Downtown L.A. We appreciate your loyalty and look forward to assisting you again for your next Toyota purchase! Sincerely, The Toyota of Downtown LA Team

June 22, 2023

Dealership Rating
Employee Rating

It is a very professional dealership, conveniently located, and everyone is very cordial, professional and courteous. More

by cav7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lopez Camacho , Erick Cordova

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Jun 26, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Jun 26, 2023

cav7 responded

Thank you so much for your response, Chris, and it is my pleasure. I wanted to let you know that I wasn't satisfied with the Parts department for not being considerate of my desire to exchange my engine cover that I purchased s year ago due to the malfunction of the stripped bolt as a result of the design of this vehicle, so I now have to deal with Corporate, who isn't responding at all. If such engine cover would have been taken care of from the get go, then my experience would have been flawless. Thanks again.

March 05, 2023

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Employee Rating

It’s amazing, everybody were so lovely and nice and they offered me big deals according to my needs. More

by ILSI_VENTURA24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Gilbert Chavira, Jose Garcia , Felipe

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Mar 07, 2023

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

December 10, 2022

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Employee Rating

Everyone was extremely professional and knowledgeable. They answered all my credit questions honestly. I couldn't believe the deal they gave me and the best part. We did the entire sale, and i was out th More

by Stephen.gran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Esperanza Romero, Marcos Aguilar, Alex Anaya, Danny Herrera Rios, Ricardo Rodriguez, Steve Claude, Abraham Alvarado , Christopher Cokonis

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Dec 13, 2022

Toyota of Downtown L.A. responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Downtown LA Team

December 10, 2022

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Employee Rating

Had a wonderful experience. 10/10 got me in and out super fast! Thank you More

by SANTOSSTEPHANIE38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Marcos Aguilar, Danny Herrera Rios, Ricardo Rodriguez, Steve Claude , Christopher Cokonis

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Dec 13, 2022

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team

October 21, 2022

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Employee Rating

Came in and got my car the same day very happy everything was pretty fast and the lady who sold my car was super nice and gave me a deal also☺️ She made me feel very comfortable and confident in the car I wa More

by Qandeel147
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Esperanza Romero, David Hernandez , Erick Cordova

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Oct 24, 2022

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

October 15, 2022

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Employee Rating

Excelente place for sale I am very happy is the best unication Aldo the people is very wonderful More

by Mireiliw13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Esperanza Romero, Marcos Aguilar, Alex Anaya, Danny Herrera Rios, Ricardo Rodriguez, Abraham Alvarado , Aman Abraham, Christopher Cokonis

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Oct 18, 2022

Toyota of Downtown L.A. responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Downtown LA Team

August 10, 2022

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Employee Rating

Good Staff, knowledgeable, professional,and if they couldn’t answer my question they would find out the answer and get back to me. More

by GLORETTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Esperanza Romero, Danny Herrera Rios, Jimmie Saucedo , Erick Cordova, Dwayne Harris, Norma Lopez, Jimmy land Alex Shin

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Aug 12, 2022

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

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