Michael Stevens | Page 2

I am extremely frustrated with the service department at Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicatin Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicating that we had already obtained a diagnostic for the vehicle and only required them to perform a specific TSB bulletin, they treated us with disdain. Not only did they neglect to provide any updates on the service progress or the status of the check engine light, but they also took an unreasonably long time to bring the car to us upon pickup. Adding to the frustration, immediately after leaving the dealership, the car experienced a system failure that had never previously occurred. It is evident that they did not bother to test drive the vehicle before returning it to us, a fundamental step that any competent technician would undertake. The lack of attention to detail and care at Ferman Chevy is deeply disappointing, and I have lost all confidence in their ability to service my vehicle. I am requesting a refund for the incomplete TSB bulletin and strongly advise others to avoid this dealership. I recommend seeking service elsewhere for a more reliable and professional experience. More

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Brought car in for 7500 mile service including oil and transmission change with filters. They said both were done. When I got home did not see transmission fluid on service ticket. Had to travel back agai transmission change with filters. They said both were done. When I got home did not see transmission fluid on service ticket. Had to travel back again to get it done. Dealer charges double for transmission fluid and filter compared to others. Over $1600 for this service is outrageous considering they did not even do it correctly. Beware of this dealer saying they did the work agreed on versus what they actually did and what they charge. Labor $200/HR is comical! More

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I do not do reviews for services and or products but everything was very good everything was very good More

by jonfoxGERRITY Verified Customer Verified Customer

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I had an awesome experience! I would definitely buy another car from them! Everyone was extremely friendly and very knowledgeable! A special thanks to Jaqi for making it possible I would definitely buy another car from them! Everyone was extremely friendly and very knowledgeable! A special thanks to Jaqi for making it possible for me to buy my very first brand new car! More

by janicelg77 Verified Customer Verified Customer

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Our daughter arrived at Ferman after some very upsetting turn of events with a used car she had purchased for herself from another car lot just a month prior. She contacted us from the street and we helped turn of events with a used car she had purchased for herself from another car lot just a month prior. She contacted us from the street and we helped navigate her to Ferman following some research. This was a pivotal decision as the Ferman team provided quick yet thorough assessment of that vehicle. Following a family discussion, we decided to trade in the vehicle and we were transferred to the Ferman Sales team where we were introduced to sales associate, Jerome Lennon. Jerome quickly assisted us with navigating the trade in car estimation and identifying a proper used vehicle for our daughter. Within a single day, this process was successfully navigated! Moreover, during the final walk thru of the vehicle, Jerome identified an issue which the dealership fully stood behind and remediated. Fantastic customer service, communication, and professionalism demonstrated end to end in our engagement. We are very happy to have discovered Ferman during an hour of need and looking forward to partnering with them over the years. Highly recommended!! More

by Phil VanDerHeyden Verified Customer Verified Customer

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The service department is poorly ran. I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of imme I arrived 10 minutes before my 4:45 appointment and was not helped until after 5pm. A customer that arrived 5 minutes after me was taken care of immediately and her vehicle was serviced while mine was not taken back for over 90 minutes after my arrival and did not leave till 7pm this is my third time with bad service at Ferman and will look for another Dealer to handle my warranty for Chevy..... More

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My experience was Pleasant. I’ve made two car purchases in a row. I’ve bought multiple cars there. I like dealing with Ferman. I’ve made two car purchases in a row. I’ve bought multiple cars there. I like dealing with Ferman. More

by ENGBEN2005 Verified Customer Verified Customer

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Mr. Michael Stevens was slammed with other customers but was kind enough to 'adopt' me and my key fob replacement issue. He expediated my flow through the system and followed up with me, enabling me to get was kind enough to 'adopt' me and my key fob replacement issue. He expediated my flow through the system and followed up with me, enabling me to get back home in a very timely fashion. He is my HERO at Ferman Chevrolet and there just are not many heroes left in this world that actually CARE about the human experience at their workplace. Thank you for hiring this fine gentleman, Ferman!!! More

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A great pleasure to work with, highly recommended! Thank you so much for working so hard. Repeat business coming to you in the future! :) Thank you so much for working so hard. Repeat business coming to you in the future! :) More

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Excellent Service advisor. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. More

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