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Michael Mack
Michael Mack at Brandon Honda
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Michael Mack

Service Advisor

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

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4.6
332 Reviews
4.6

332 Reviews

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332 Reviews of Michael Mack

April 10, 2025

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Employee Rating

Super easy to deal with. Fast reliable fair service. I love the texts and video messages. More

by pvincent2
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Recommend Dealer
Yes

Other Employees Tagged: Moose 5 stars

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April 08, 2025

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Everything was taken care of & explained. A video was shown as well. Friendly & courteous employees! More

by JJJMURPHY28
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Yes
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March 16, 2025

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I’m disappointed that it is not disclosed until after paperwork is signed that there is only one key. Additionally, the vehicle came with one floor mat. I would expect, what I thought was a reputable d More

by nickjk1964
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Recommend Dealer
No

Other Employees Tagged: Christopher Irvin, Mike Hudak

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Mar 17, 2025

Brandon Honda responded

Thank you for your feedback. I understand your disappointment regarding the key and floor mats, and I apologize for any frustration this has caused. While pre-owned vehicles are sold as they are received, we strive to set clear expectations upfront and regret that this was not addressed earlier in the process. If there’s anything I can do to assist you with obtaining a second key or mats, please feel free to reach out to me directly at 813-664-1234 or justin@brandonhonda.com. I appreciate your business and the opportunity to improve our communication. Sincerely, Justin Jarrell General Sales Manager Brandon Honda 813-664-1234 justin@brandonhonda.com

March 03, 2025

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The service manager responded quickly and very politely fix any issues I presented. Love the fast response. More

by migmay227
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Recommend Dealer
Yes

Other Employees Tagged: Charlie

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Mar 03, 2025

Brandon Honda responded

I'm so sorry to hear that you've had not one, but multiple disappointing experiences with our service department. I can imagine how frustrating it must be to wait for hours for an oil change and tire patch, only to feel like your time hasn't been respected. I want to assure you that we're taking your feedback seriously. We're committed to providing the kind of service that earns your trust and loyalty. I would like the chance to make this right, please reach out to me at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

February 28, 2025

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Excellent work Peter Tlollincchi, ‘Mack. Tom Gernhart, Jason Beaupirere, cares for customers exceedingly well, and are very courteous. I’ m very grateful. More

by Leonida.solomon
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Gernhart, Peter Tollinchi , Jason beaupierre

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February 28, 2025

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Excellent service Carlton make sure I was informed of everything that was going on and result my situation. Thanks to Carlton and Hani. More

by BIZBPAINTING
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Recommend Dealer
Yes

Other Employees Tagged: Hanani Kekuewa, Thomas Gernhart , Carlton & Hanni

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February 08, 2025

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Chris, Stephanie, and Jerry were amazing! Great deal on my 4th lease! You Rock! Thanks! More

by samnowakowski
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Meany, Christopher Irvin

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January 30, 2025

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Very friendly service, not pushy or aggressive. Have to say one of the better experiences. More

by HONDA26
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Recommend Dealer
Yes

Other Employees Tagged: Travis Bedell

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January 23, 2025

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Bought my 2019 Honda Ridgeline at Brandon Honda and had all necessary service done there. I think it says enough. More

by Arthur
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Recommend Dealer
Yes

Other Employees Tagged: Rick Schoen

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January 20, 2025

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They are also very respectful and informative. The service managers are very knowledgeable and fast service. 🙂 More

by salba0939
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Yes
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