Michael Lorch

This dealership is the best I have ever dealt with. This is my fourth Lexus from them and they have never disappointed. This is my fourth Lexus from them and they have never disappointed. More

by janet_mcgaha Verified Customer Verified Customer

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Have been purchasing cars and having them serviced at Westside for over 30 years. The level of professionalism and excellence can’t be matched. I would never go anywhere else. Westside for over 30 years. The level of professionalism and excellence can’t be matched. I would never go anywhere else. More

by Pamela Naaman Verified Customer Verified Customer

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After going to Westside Lexus, going to any other automobile dealership is like going to prison. Ross LeFevre automobile dealership is like going to prison. Ross LeFevre More

by ross25 Verified Customer Verified Customer

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Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More

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Love the treatment. Super responsive. Shekhar is the most awesome sales guy. He makes you feel like family Super responsive. Shekhar is the most awesome sales guy. He makes you feel like family More

by blderri Verified Customer Verified Customer

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This is my third Lexus new vehicle purchase from Westside Lexus in about 2 years. My new vehicle purchase started in service this time with several unforeseen and unfortunate events that took place on m Lexus in about 2 years. My new vehicle purchase started in service this time with several unforeseen and unfortunate events that took place on my first service visit. Mr. Nemoto (Service Advisor) is always professional and pleasant to deal with and prepared everything in detail for my service visit. My service visit did not go as planned and at the beginning I was very disappointed. Jeremy Reardon (Shop Foreman) was courteous to deal with and sympathetic to my concerns and did his best to correct the issue. Not to go into details but to reiterate my last new car purchase review....Mr. Michael Lorch (Service Manager) always follows through with promises and does a very thorough investigation concerning customer claims. He turned my lemon service visit into a delicious lemonade! Westside Lexus service is excellent! I was able to again meet with Ms. Chong Lee (Sales consultant) who is quite knowledgeable about the new and pre-owned vehicles and treats me like family. Mr. Ty Stanberry (Pre-Owned Sales Director) always has a smile on his face and is extremely nice to deal with. Always a pleasure! I also was able to spend time with Mr. James Breaux (General Sales Manager) who I have the highest admiration for his management skills, patience in dealing with the difficult/particular customers like me and just being a very nice but professional person. Mr. Nam Pham (Financial Advisor) sold me my first Lexus along with Ms. Lee. He took time out of his busy schedule to talk with me and drive in my new vehicle, made me laugh as usual and then took my money ( to pay for my new Vehicle). Mr. Travis Buck (Technology Specialist) knows his new Lexus vehicles! He went over all the new features on my new Lexus and set up my phone application so I can monitor everything on my new Lexus. My experience with Westside Lexus and personnel is top notch. I highly recommend any new vehicle customer, pre owned vehicle customer or Service customer to save money and time go directly to Westside Lexus. They are the best! More

by vtec32 Verified Customer Verified Customer

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Worst dealership possible. I leased a car 3 years ago and within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on within 3 weeks both bumpers were separated . Service depot said it was my fault . Wanted to charge $1800 for new numbers - instead they put clips on that lasted 3 weeks . 2 months later I paid $290 for new clips at my car service place-Firestone. They again seperated from the bumper. Spoke to manager James bureaux and service manager Lurch and both said tough- my fault. They leased me a lemon that I eventually bought and were the worst people I have ever dealt with. They should all be fired and you owe me $1800 More

by Terrin.r.davis Verified Customer Verified Customer

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I had another great experience at Westside Lexus. My sales consultant Choung Lee was wonderful to work with during my second vehicle purchase from her. Ty Stanberry (Pre-Owned Sales Director) was sales consultant Choung Lee was wonderful to work with during my second vehicle purchase from her. Ty Stanberry (Pre-Owned Sales Director) was great to work with and even though I didn’t purchase a pre-owned vehicle Mr. Stanberry still gave a great recommendation to the new car department for me as well as giving me a great amount for my trade-in vehicle. (Respect) James Breaux (General Sales Manager) completed all of the vehicle purchase for me and Ms. Lee while she was away for family. Mr. Breaux was instrumental toward my great experience with Westside Lexus. I have only met a handful of people that I know who lead by example as a upper manager and Mr. Breaux is definitely one of them! Travis Buck (Delivery Specialist) showed me every vehicle that I wanted to look at and allowed me to test drive a couple of demo vehicles to make sure of a best fit for me. Dom Thornton (Delivery Specialist) gave a great presentation and demonstrated all the features on my new vehicle. Both of them will make great Sales Consultants. Christian Davidson (Lead Financial Service Manager) made my payment for my new vehicle quick and easy. Nam Pham (Financial Manager) made me laugh again. The service department had to help out with my new vehicle purchase due to a unforeseen issue with my vehicle. Chris Nemoto (Service Consultant) whom I have been taking my previous Lexus vehicle to for service is always pleasant to work with, respectful and gets results. Michael Lorch (Service Department Manager) always follows through on his promises. Lexus in general is one of the best rated vehicle companies and I do like my vehicle a lot but more importantly are the personnel that are listed above and many others that I have not met that make Westside Lexus a great place to do business with. Another completely satisfied Westside Lexus customer! More

by Vtec37 Verified Customer Verified Customer

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Bob Nieljelsky and Shekhar Shroff has made my buying experience ( 30 years) at Westside Lexus a wonderful experience. The service manager Michael Lorch is great. experience ( 30 years) at Westside Lexus a wonderful experience. The service manager Michael Lorch is great. More

by jheggy Verified Customer Verified Customer

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Great deals!! Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointment Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointments for maintenance and gave me a great view of my future experience here. I love it! More

by ANDROWF Verified Customer Verified Customer

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