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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
836 Reviews
4.4

836 Reviews

Write a Review

836 Reviews of Michael Kratschmer

March 07, 2025

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Employee Rating

Very professional team, friendly, quick service, comfortable waiting room atmosphere, family friendly service, enjoyable experience! More

by DEZIROMO2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Courtney Mearns, Bob Ross, TJ Schmitt, Mike Majors, Kim DeVries, Robbie Watson

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Mar 07, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 07, 2025

Dealership Rating
Employee Rating

Dealer was respectful to customer services dealership clean Mr Collins goes out of way to make sure customer is taking care of if they are a little bit back-up her come or call you to desk and explain wh More

by sherden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Mar 07, 2025

Family Hyundai responded

Thank you for your very kind review. Colin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 07, 2025

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Employee Rating

Absolutely scammed for a quick buck. Terrible service. My car now drives worse than before I took it in. Just a shady disappointing experience. Checkout my review on google. More

by AlexSolem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Brian I think his name was? xxxxing terrible too.

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Mar 10, 2025

Family Hyundai responded

Alex, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 06, 2025

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Employee Rating

Fast great service from the moment you arrive to the time that they work on your car. More

by JBVIKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jo Anna

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Mar 06, 2025

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 06, 2025

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Employee Rating

Fantastic business, excellent service and employees. Very polite staff. Wouldn’t go anywhere else. Highly recommended. More

by POTBELLYINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Bob Ross, Jason Lechowicz, TJ Schmitt, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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Mar 06, 2025

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 04, 2025

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Employee Rating

My car went right in, no waiting. Oil change etc.work and recall work all done in 2 hours. Quick check out went well. I'm not sure if windshield fluid was added. More

by GINABYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Kristi Feinberg my sales girl stopped by to see how I was doing with my Kona.

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Mar 05, 2025

Family Hyundai responded

Gina, Thank you so much for your excellent review! We are so glad that Kristi and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 03, 2025

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Employee Rating

My experience with Family Hyundai has always been a good one. Fast friendly professional service from the service department. More

by Kgess0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Mar 03, 2025

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 26, 2025

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Employee Rating

People are busy and need to get in and out as quick as possible with the best possible service More

by JOHNNOLAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Family Hyundai responded

Thank you for providing this feedback, John, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 26, 2025

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Employee Rating

I've had no interaction with the service department at this dealership. I bought a used car there last month. More

by APORTER51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Carlos Alcantar, TJ Schmitt, Mike Majors

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Feb 26, 2025

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

February 22, 2025

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Employee Rating

They changed my oil when i brought it in for warranty horn not working. I changed my oil myself the week before. More

by GCSTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Feb 24, 2025

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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