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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
856 Reviews
4.4

856 Reviews

Write a Review

856 Reviews of Michael Kratschmer

May 29, 2025

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Employee Rating

I went in for oil change last month everything went good they are very friendly workers More

by LINDA.SALAHUD.DIN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder

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May 29, 2025

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 29, 2025

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GOOD JOB GUYS. THANKS AGAIN. I WILL BE BACK. WORDS WORDS WORDS WORDS WORDS WORDS More

by rjmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt

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May 29, 2025

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 23, 2025

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Employee Rating

The service manager is rude one day they say the car covered under warranty after 3 business days they told it’s not covered under warranty I’m not buying Hyundai the worst customer service ever More

by SANADY666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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May 26, 2025

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 15, 2025

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Service service writer was very friendly very cordial answered all of my questions very I was very happy with the service. Thank you. More

by JCOOKIES16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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May 15, 2025

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 14, 2025

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Employee Rating

On my 2024 Hyundai Sonata my horn went out I called off work twice to get fixed I ask for a gift card or something they said No like I’m Miss 2 days of pay on a practically new vehicle More

by Brandy colbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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May 15, 2025

Family Hyundai responded

We're sorry to hear about your experience, Brandy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 10, 2025

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Family Hyundai is the best dealer, everyone is very polite and friendly.so I definitely recommend it. More

by Cris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Courtney Mearns, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Maverick Watson, Robbie Watson

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May 10, 2025

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 06, 2025

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Employee Rating

I sat there from 815 until 230 and no one was able to tell me what was wrong with my car even though I know it had something to do with the possible coils because there was not a code they could not figu More

by sandy13158
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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May 09, 2025

Family Hyundai responded

Sandy, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 22, 2025

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Family Hyundai was extremely proficient in handling my car repairs and the process of getting a loaner car was seamless. From purchasing the vehicle to now getting the engine fixed, I couldn't recommend F More

by mjmehalek22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 22, 2025

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

April 17, 2025

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Employee Rating

Friendly staff . . quick service .. great snack option ..clean environment.. quiet waiting room .. great service.. clean bathroom More

by angelicablackmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 17, 2025

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2025

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Employee Rating

Great conversation great people great staff very helpful nice facility wirk with me and great More

by BILLHOFFIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 11, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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