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Michael Hedrick

Overview Reviews (136)

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Michael Hedrick

Michael Hedrick | Page 7

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

136 Reviews

Overview Reviews (136)

4.7

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Michael Hedrick

November 18, 2025

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Employee Rating

Friendly and helpful service. Very fast and efficient. All that’s needed is an additional restroom for customers. Very fast and efficient. All that’s needed is an additional restroom for customers. More

by nour5096

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 19, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again! Take care!

November 16, 2025

Dealership Rating

Employee Rating

Great dealership - always there to support any need. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. Professional, knowledgeable and friendly. Make customers know they are valued. Excellent dealership. More

by RANDEE.STELMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Nov 17, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 15, 2025

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Employee Rating

I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2025

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Employee Rating

Straight fwd, provided with everything i wanted, communicative friendly, informed on what i needed and what the service required, ontime, all provided documentation when requested communicative friendly, informed on what i needed and what the service required, ontime, all provided documentation when requested More

by MICHAEL@UCCETTA.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Nov 19, 2025 -

Highland Park Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2025

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Employee Rating

My needs were addressed. MiKe made sure the car was up to 'par' with the challenges at hand. MiKe made sure the car was up to 'par' with the challenges at hand. More

by calam3ity

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Nov 12, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2025

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Employee Rating

They maintained their time expects action and kept me in the loop the entire way. the loop the entire way. More

by mariaocrant

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 07, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 04, 2025

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Mike was so incredibly helpful and communicative throughout my repair issues. It was truly a pleasure to work with him. throughout my repair issues. It was truly a pleasure to work with him. More

by DAVE.HORWICH

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2025 -

Highland Park Ford Lincoln responded

Hi Dave, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

November 04, 2025

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I was wondering if you guys could pick me up from my house to retrieve my car from the dealership when the work is completed and the car is available house to retrieve my car from the dealership when the work is completed and the car is available More

by Melvistou

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

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November 01, 2025

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The staff was friendly. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. More

by Edward_Mendoza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 03, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 31, 2025

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Employee Rating

I was accepted without delay. The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick More

by Rchiflik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Nov 02, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.