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Michael Hedrick

Overview Reviews (136)

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Michael Hedrick

Michael Hedrick | Page 4

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

136 Reviews

Overview Reviews (136)

4.7

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Michael Hedrick

January 08, 2026

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Employee Rating

All went well and so everything was good. I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block More

by ARLENEBLOCK964

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2026

Dealership Rating

Employee Rating

Simple. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. More

by PETERLACASSE76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 09, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 04, 2026

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Employee Rating

Good communication and responsive They listened to my problems and everything was addressed Ok stop problems and everything was addressed Ok stop More

by serickson2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 06, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2025

Dealership Rating

Employee Rating

Chris the service manager runs a professional service department and the service this last visit exceeded my expectations. department and the service this last visit exceeded my expectations. More

by gailcare

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2025

Dealership Rating

Employee Rating

Good car service, not so good customer service, but pretty fast on the service I needed for my car pretty fast on the service I needed for my car More

by Solanocarlos26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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December 28, 2025

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Employee Rating

Excellent service, highly trained technicians, They address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Rocky Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 27, 2025

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Employee Rating

Great service, knowledgeable mechanics and excellent communication, thank you all, great job keep it going communication, thank you all, great job keep it going More

by IMINKOV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella

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Dec 29, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 25, 2025

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Employee Rating

Not so good The service manager told me I did not have a appt then found it no personality and got no receipt appt then found it no personality and got no receipt More

by CFJR0923

Verified Customer

Recommend Dealer

Other Employees Tagged: Michael Hedrick

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Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate your feedback! Please give us a call at (847) 433-7200 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

December 25, 2025

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Employee Rating

I was given both an honest time estimate and cost estimate. The person who checked me in was particularly polite, professional and kind. estimate. The person who checked me in was particularly polite, professional and kind. More

by JUDYYACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2025

Dealership Rating

Employee Rating

Used online scheduler and not sure why. Wait was 2.5 hrs. Screaming kids in lobby and nobody corrected them making the experience not good Wait was 2.5 hrs. Screaming kids in lobby and nobody corrected them making the experience not good More

by Mattmanglaris

Verified Customer

Recommend Dealer

Other Employees Tagged: Michael Hedrick

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Dec 23, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Highland Park Ford. If you’d like to discuss this matter with one of our staff members, please give us a call at (847) 433-7200 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.