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Michael Hedrick

Overview Reviews (136)

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Michael Hedrick

Michael Hedrick | Page 14

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

136 Reviews

Overview Reviews (136)

4.7

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Michael Hedrick

August 05, 2025

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Employee Rating

Excellent workFans and good and nice and tidy. Never have a problem in and out on time. Love to be it's just good Never have a problem in and out on time. Love to be it's just good More

by TAYLORMADELIMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George

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Aug 07, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

August 05, 2025

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Went to Ford Dealer in Chicago who charged me TWO successive diagnostic fees that included removing the driver’s seat to solve an airbag issue. I declined the service and went to Highland Park Ford. successive diagnostic fees that included removing the driver’s seat to solve an airbag issue. I declined the service and went to Highland Park Ford. They identified and fixed the problem, which was with the passenger seat belt, for less money that the first diagnostic fee the other dealer wanted to charge me. I think the Chicago dealer was scamming me, but the good news is that I now trust Highland Park Ford. Longer drive, but well worth it. More

by Ronniedjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George

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Aug 07, 2025 -

Highland Park Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

August 03, 2025

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Employee Rating

Very please with the service salesperson was very I informing of the sale of the car informing of the sale of the car More

by Valeriecoral43

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bill Baroud

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Aug 05, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

August 01, 2025

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They fit me in for several items when I didn’t have an appointment. I misunderstood the fast lane. appointment. I misunderstood the fast lane. More

by JNCARLSON13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 03, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

July 31, 2025

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Employee Rating

In my view about the dealer, the service was very well and the hospitality’ including fast maintenance time. I heard that many Lincoln aviators have transmission problems. I would like to heart from this and the hospitality’ including fast maintenance time. I heard that many Lincoln aviators have transmission problems. I would like to heart from this you based on how record of transmission chance that you had experienced so far. Are there any recall about the cars? More

by beerdhige

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George

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Aug 02, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thanks again for your business! Take care!

July 29, 2025

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Employee Rating

Very happy with Michael costumer service! He called me and explained to me what was wrong with the car He called me and explained to me what was wrong with the car More

by mayrad63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 30, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!