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Michael Ferrara
190 Reviews
Dealership Experience
8 yrs, 9 mos
190 Reviews
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190 Reviews of Michael Ferrara
October 21, 2019
25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More
by DJDAVIS43
Verified CustomerOther Employees Tagged: Brian Gardner , Brandon Crimmins, Landon Wiegand
October 21, 2019
Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appointments, etc More
by JOHNWITHEY
October 04, 2019
Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how well they do. Mike and the other service people are a pleasure to work with. More
by RICHARD.A.WILLIAMS.5
October 04, 2019
Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter was resolved, Michael followed up with me and explained that the problem was resolved. His actions were very much appreciated. More
by DARTHURDODGE
October 03, 2019
Great mechanics My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my conce My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my concerns More
by DOUGLASMCKILLIP
Other Employees Tagged: Brian Gardner
September 16, 2019
Service Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would definitely use them in the future. More
by SAUNDRABLADECKI
September 09, 2019
Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike knows his way around a car inside and out and it was very informative! Thanks! I have been thrilled with Gates for the past 15 years or so we have been visiting with you all!!! More
by holyspirit37
August 22, 2019
Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast delivery. More
by PATRICIABUENO66
Other Employees Tagged: Jason Westafer, Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike McNally
August 22, 2019
The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More
by JONECARTER
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike Fahey
July 11, 2019
Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a reasonable time a genuine part and qualified service personnel has professionally installed a new key knob with my car functioning as a brand new car. Thanks for the company' technicians professionalism. More
by W.BOADIBECKSON
Other Employees Tagged: Brad Stump, Kirk Ziegert, Brian Gardner, Stephen Mackin , Brandon Crimmins, Samantha
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