Michael Cunningham

Jackson Acura responded

Thank you for sharing your positive experience! We're delighted to know the transaction was smooth and enjoyable for you. Our team takes pride in making each visit as seamless and straightforward as possible. If you need anything else, please don't hesitate to reach out. We appreciate your trust in us and look forward to working with you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing such a thoughtful and positive review! We’re thrilled to hear that our team provided a welcoming, professional, and friendly environment that made your visit comfortable. We strive to adapt to each customer’s needs and create a space where everyone feels valued and at ease. Your recommendation truly means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic 5-star review! We're delighted to hear that you and your family had such a great time with us. Our team takes pride in providing a friendly and professional experience for all our customers. Your satisfaction truly means a lot to us, and we look forward to welcoming you back for your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that Reggie and Michael made your car buying experience easy and enjoyable for your second purchase. At Jackson Acura, we prioritize providing a seamless and supportive environment for our customers so they can find their perfect fit. Your trust and loyalty truly mean a lot to us. If you need anything else or have any questions, please don’t hesitate to reach out. We look forward to assisting you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great car buying experience with us. It's wonderful to know that our sales agent and manager were able to assist you effectively. At Jackson Acura, we are committed to creating a welcoming and transparent environment for all our customers so they can find their perfect fit. We truly appreciate your willingness to recommend us to your friends and family, and we look forward to serving you in the future. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Byron and Joey made your deal process smooth, professional, and straightforward. It's our goal to ensure that every step of your experience is as seamless and transparent as possible, and we're thrilled that we achieved that for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to serve you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Chege provided such exceptional service during your car purchase. It's fantastic to know that he was kind, professional, and very helpful throughout the process. We strive to make every customer's experience as comfortable and pressure-free as possible, and we're glad to hear that this was reflected in your visit. Your recommendation truly means a lot to us. If you need any further assistance or have additional feedback, please don't hesitate to reach out. Enjoy your new car, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We’re delighted to hear that your experience with our team, especially Sergei, was exceptional. It means a lot to us that you chose to drive 45 minutes past other dealerships to do business with Jackson Acura. Our goal is to provide top-notch service and make every visit as seamless as possible. We truly appreciate your recommendation and are grateful for your trust and loyalty. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team