Michael Craig-Voyk | Page 25

Sport Mazda responded

We are so sorry to hear about your accident but are happy to know that you are happy and healthy after. I am sure that Alex Stinvil was proud to be able to assist you and make sure you found a new car that you could enjoy. He is a wonderful person and a top notch Mazda Sales Pro and if he made the process easier and more enjoyable for you it is what you deserved, of him and Sport Mazda. He is a provider of "amazing experiences" and I am glad that he could do so for you. We are so happy that you are a member of our Sport Mazda Family and have placed your trust in us to provide you a newer Mazda, loaded with all of the features that will make your travels more enjoyable. Please note that your new Mazda is a Top Safety Pick+ and say that only because we know that will be important to you being back on the road again. Once again, thank you for choosing Sport Mazda and we will always be proud to have you as our valued customer and support you as you deserve throughout your ownership. JAY MEALEY, OWNER

Sport Mazda responded

Your testimonial for Sport Mazda is so greatly appreciated. It sounds like you have experience with the various services provided and have had several opportunities to judge our team and service provided. As a loyal customer, I can see that your most recent visit was to the Sport Mazda Service Center. I am grateful to Stephen and Brittany for insuring you once again received the service that you deserved, and should expect, every visit. Thank you so much for letting others know about your feelings for my dealership and the staff. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Selina, I always say "Don't let car dealers stress you out. Come to Sport Mazda where car buying is fun." It makes me so happy when I read that is what happened exactly for you during your recent car buying visit. I am sure that I can thank Ashley Ramsey for providing the kind of experience you could enjoy, and helping you find the exact car you wanted to boot. You will always be welcome at my dealership and we will always be here to provided the same great service. Proud to have you as our valued customer. Please enjoy your quality used car. I am so glad that you found the car you wanted and needed here on our lot. Thank you once again and may you enjoy every mile you drive in your new car. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much for your testimonial for Mike Busted and Sport Mazda. I am grateful to Mike for the awesome car buying experience he provided you and wish you many safe, happy and fun miles in your quality used car from the Sport Mazda inventory. We are proud to have you and your family as part of the Sport Mazda family and want thank you for supporting us since 2012. It is loyal customers like yourselves have had made us have such a great reputation. And, it is testimonials like yours that have resulted in us being awarded the Dealerrater Florida Mazda Dealer of the Year for the last 8 years. Three of those years we were also the Dealerrater National Mazda Dealer of the Year. Thank you for being part of our great customer family. You and your family will always be welcome at Sport Mazda. JAY MEALEY, OWNER Please note: Effective February 1, you will now be able to find the same great service you have enjoyed at the original Sport Mazda, at a second location on 17-92 in Longwood. Cory Fairbanks Mazda is now SPORT MAZDA NORTH and Dan Parker, formerly Sport Mazda GSM is now at the new location to make sure you receive the same great car buying experience.

Sport Mazda responded

Jacob, Thank you for a wonderful story of your car buying success story and we are so proud to have been a part of that experience. Having been the son of an automotive legend and working in the industry of quite a while myself, I know what it is like to really want a particular car. It has happened to me on more than one occasion. I am so happy that we could help make that search complete and provide you that one special car you wanted. I am grateful to some key members of my staff. It sounds like Jorell Figueroa, your salespro, did a wonderful job of working with you over a long distance and time, to make sure that the entire deal came together as you wanted. Of course, he worked with Mike Craig-Voyk, a veteran Sales Manager, who made sure the all the financial documents were prepared to make the process as easy for you as possible. They worked quickly, efficiently and with your needs clearly in their minds. I am proud of the work they did for you and that it resulted in a process that you enjoyed and gave you the outcome you wanted. Your photo really does say it all. I know the feeling. I have felt the same way about my cars throughout my life. I am just so happy that we could make it a reality for you. Thank you so much for telling your story so that others may see it. You will always be welcome at Sport Mazda and we wish you so much enjoyment in your new car and may every mile you drive be Safe, Happy, and Fun. JAY MEALEY, OWNER

Sport Mazda responded

Kamal, Thank you for one of the best testimonials I have ever read. You tell about the Sport Mazda Car Buying Experience much better than I can and have lived it to boot. I am very, very grateful to you for letting others know about your experience at my dealership. It is wonderful customers like yourself, that have motivated us to make so many changes to benefit our customers, and resulted in national and Florida awards for customer service. I am proud to have you as our customer. I am happy to be a Mazda dealer and proud of our products. Over the years, I have come to know that the Miata customers are very loyal to their car, and will not settle for anything less than the Miata they want. Your choice of a Mazda Miata MX-5 RF is a great one. It is beautiful and has the drive that has a special name, the FEEL ALIVE sensation. Mazda originated the name based on the Miata and the drive it is famous for. Now duplicated on all the Mazda models, it is something we take pride in, and our customers enjoy immensely. The addition of so many new features to provide even more comfort, safety and performance make the Mazda Miata MX-5 RF a real fine car to own and drive. Thank you for choosing this fine car. I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. It is a growing family that is really dear to us and we look forward to providing you the support you need throughout your ownership. The entire staff at Sport Mazda wishes you many, many miles of safe, happy and fun Mazda Miata driving. Thank you for the kind comments for Ashley Ramsey, Jason Santiago, Gisell Soto, and the great service they provided you during your purchase visit. It takes a great team to make a great service experience, and I am proud to have many men and women who care about our products, our name, and our customers. Thank you for letting them know they are appreciated. I also want to thank you for walking through the complete process. Many of the details you provided are those of concern to potential car buyers, and your firsthand account is very clear and precise. I believe that your testimonial will mean a great deal to the Sport Mazda reputation. I cannot thank you enough. You will always be welcome at my dealership and we look forward to additional opportunities to provide you the service you deserve, and should expect, at Sport Mazda. You will always have friends at the dealership and may each and every mile you drive be special moments for you and yours. JAY MEALEY, OWNER

Sport Mazda responded

Roxana, I was very happy to read your testimonial and thank you so much for letting other know about your experience at Sport Mazda. Thank you so much for choosing my dealership for your new Mazda. I am grateful to Alex Stinvil, a wonderful young man and a very knowledgeable and competent Mazda Sales Pro. It sounds like he did a great job of making sure you found your dream car and of resolving any unexpected problems with a beneficial solution for you. The upgrade was something that you deserved. Sport Mazda always stands behind its product and does so with the best interests of the customer at heart. We are so proud to have you as a new member of the Sport Mazda Family and will always be here to support you throughout your ownership. I know you will learn to love your new Mazda and don't forget that if you have any questions or concerns, Alex will be here to make sure you receive the best care. May your miles be safe, happy and enjoyable and may every feature on your new Mazda provide you the FEEL ALIVE sensation every time you are behind the wheel. Enjoy and thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Leidy, Thank you for choosing Sport Mazda for your new car. It is very kind of you to let others know about the experience you received from Earnest Evans during your recent car buying visit to my dealership. I am happy to know that you had a great experience and that you found your perfect new Mazda here. We welcome you to our Sport Mazda Family and want to provide you an even better ownership experience. We will always be here to assist you whenever you need our support. May you enjoy every single mile you drive and experience the FEEL ALIVE sensation every time you are behind the wheel. The new Mazda is loaded with features and I know you will grow to love it. Thank you again for being a most valued customer. May you have nothing but safe, happy and fun miles in your new Mazda. JAY MEALEY, OWNER

Sport Mazda responded

THANK YOU. This testimonial was answered in another response to the same person previously. Please check to see the response. Dealerrater testimonial, same date, same writer. Note: It is important to us to address every concern from our customers and try very hard to provide the deserved resolution. We value every customer and try hard to make sure each is happy and satisfied with the service provided. JAYMEALEY, OWNER

Sport Mazda responded

I don't know when I have enjoyed a testimonial so much and want you to know how much I appreciate you sharing your experience at my dealership with others. It means a great deal to me. We have worked so hard over the last few years to create a dealership and a car buying experience that really puts the customers needs and wants first. I feel confident that from top to bottom, from management to the sales floor, my entire staff has embraced that concept and applies it daily in our business. I cannot tell you how proud I am of Dan Parker, my General Sales Manager, and the key to making the experience a reality for our customers. His leadership assures our customers and staff that we will continue to provide the customer service that has motivated our customer to provide over 9,000 on-line testimonials and made us the Dealerrater Mazda Dealer of the Year in Florida for several years and Dealerrater Mazda U.S. Dealer of the Year for 3 of the last 5 years. Forgive me all the words. I just wanted you to know that you deserved all the assistance you received to make your needs and wants a reality. If we went over and above, it is also what you deserved as our customer. From your words, I can see that you are very happy with the results. That was our goal. I am proud to have you as a member of our Sport Mazda Family of Staff and Mazda Owners. We look forward to providing you the support you deserve throughout your ownership. May you and yours enjoy every mile you drive in your 2020 Mazda CX-5 and our wish is that every mile is safe, happy and fun. May 2020 be especially happy and prosperous for all. JAY MEALEY, OWNER