Michael Craig-Voyk | Page 24

Sport Mazda responded

On behalf of Mayeline, Luis, Mike and the rest of my staff here at Sport Mazda South, we are so happy to have you return for another new Mazda. And this time, you made a fantastic choice. While your previous Mazda CX-9 was a wonderful car, the 2020 Mazda 6 Signature is a world beyond. Premium quality and a less than premium price, you and your passengers will enjoy comfort at a new level. The premium materials used in the interior will envelop you in rich Nappa Leather and elegant Japanese Sen wood. And along with comfort will be convenience and safety, like the 360 degree View Monitor and eight parking sensors on the front and rear that alert you of any obstacles. I could go on and on, but I know you will grow to love this car and be happy with your car buying decision. Please enjoy every single minute and every single mile you drive in your new Mazda. And don't forget that your Sport Mazda Family is here to provide you the service and support you deserve as long as you own your new Mazda 6. I am grateful to your sales and finance team, Mayeline, Luis and Mike, for making sure you had an enjoyable and successful visit to Sport Mazda South. You will always be welcome here. Thank you especially for the very kind words you had for Sport Mazda and for recommending us to others. We pray you and your family will be safe and healthy throughout the coming days. May God Bless. JAY MEALEY, OWNER

Sport Mazda responded

George, I sincerely hope that you and yours are enjoying the 2020 Mazda CX-5 that you recently purchased from Sport Mazda South here in Orlando. I appreciate so much that you chose to drive all the way from Inverness to buy your car at my dealership. Thank you very much for being a loyal Mazda customer and a valued member of the Sport Mazda Family. The word Family is important to us all and the fact that you and your daughter both came to purchase new Mazda CX-5 Grand Touring models together made this extra special for your salesperson, Ashley Ramsey, and my dealership. I am sure after the many nice comments you had for Ashley that having her be available for your future Mazda purchases will certainly not be a problem. I know we have discussed you and your family and your recent purchases and she was really proud to have the opportunity to assist you both. We both want you to know that your testimonial is greatly appreciated. It was wonderful for us that you could work with Ashley ahead of time and we could make sure your new Mazda CX-5 was waiting for you to minimize your time on site. She did mention that was something you and your daughter wanted as well as making sure that both had the Appleplay feature. Since you already were driving a CX-5 Grand Touring, I know you will be able to appreciate the changes and many new features that will make your comfort, safety, styling and performance so much more enjoyable. It truly does provide the FEEL ALIVE sensation every time you are behind the wheel. It was so nice of you to let others know about Ashley and Mike Craig-Voyk who assisted you so well in Finance, and the young lady who provided you the familiarization with your new CX-5 and its features, all, working as a team, making sure you received our best service. Your kind comments and letting others know about your experience is very important to us. Thank you so much. Please enjoy your new Mazda CX-5 Grand Touring and we will always be here to provide you the service and support you deserve throughout your ownership. You and your family will always be welcome at Sport Mazda. May you all stay safe and healthy and enjoy your new Mazda every day. JAY MEALEY, OWNER

Sport Mazda responded

Your many kind words for Mario Grant, your Mazda Professional, is greatly appreciated. I am always interested in how each and every one of my staff are treating our wonderful new Mazda owners. Mario is one of the newest members of our sales team and I am grateful to know that he provided you a memorable experience, one that would make you want to return to Sport Mazda, now and in the future. We certainly look forward to providing you the service you deserve and should expect from your car dealership, and welcome you to our Sport Mazda Family of Staff and Mazda Owners. You are very much appreciated. Please remember that we will be here to assist you throughout your ownership, and you can count on us to provide the service and support you need for all of your automotive needs. You have made a great choice in purchasing a new Mazda and we wish you many miles of safe, happy, and fun driving. Your new Mazda is a Top Safety Pick+ award winner and it's many features will provide you a safe and enjoyable ride. The new Mazdas for 2020 will provide you the Mazda FEEL ALIVE sensation every time you are behind the wheel. Thank you so much for choosing Sport Mazda South for your new Mazda, and we really appreciate you highly recommending us to others. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

ABPEREZ, I am so happy you found the car you could love here at Sport Mazda South. I know you were happy to have had Marilyn Santos as your sales person and to receive the "excellent customer service" that you deserve. When you find the right salesperson, it can make your car buying so much easier and a lot more enjoyable. I saw a photo of the beautiful blue Mitsubishi SUV you chose and I know you will really enjoy it. We will be here to provide you all the service and support you need as long as you own your car. Thank you so much for your 5 Star rating for Marily, Mike (your finance managers) and Sport Mazda. We are proud to have you as our customer. Your recommendation of us to others is greatly appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much for your testimonial and for the great compliment you paid to Mayeline Sosa. I understand exactly how you could feel that way about Mayeline and your reason for purchasing. I have long believe that great customers make great salespeople and that what makes a dealership successful. That is why every testimonial is responded to as often as I can I say just how grateful I am to my wonderful sales team, like Mayeline. I want to thank you so much for telling me that she was the reason you bought from us. I am very grateful to YOU and to MAYELINE. I want you to know that Sport Mazda has been the Dealerrater Mazda Florida Dealer of the Year every year since 2013, and 3 of those years we were Dealerrater Mazda U.S. Dealer of the Year. Every testimonial (positive or negative) is read and responded to. I also learn from my customers what works and what doesn't, who works and who doesn't, and just what I should do to make us a better dealership, for my staff and for my customers. Your testimonial was a great reminder to me about what really makes a great car buying experience. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. I want to also welcome you to the Sport Mazda Family of Staff and Mazda Owners. I promise you that we will be here to provide you the service and support you deserve, as long as you own your new Mazda. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. We wish you nothing buy enjoyment and safe, happy, and fun Mazda miles throughout your ownership. You and your Mazda will always be welcome at Sport Mazda South. By the way, our success has allowed us to open Sport Mazda North on 17-92, just north of 434 in Longwood. If it is ever more convenient, please do not hesitate to stop there for assistance. I promise you will receive the same great service. It is what our owners deserve. JAY MEALEY, OWNER

Sport Mazda responded

Kathy, I am so happy to read your testimonial and want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. We are here to provide you all the support and service you will need to get the most out of your investment in that brand new Mazda CX-30. Every customer I have spoken to about the CX-30 has had nothing but great things to say about it and I know you will grow to love it even more. The FEEL ALIVE sensation can be experienced in full with all the great features, both inside and out, and a real premium design and powerful feel whenever you are behind the wheel. We will be here throughout your ownership. I want to thank you especially for all the nice words you had for the Sales/Finance Team. I know that you could really experience the benefit of having a team of specialists for each of the critical steps in the car buying process. Each one, extremely knowledgeable in their subject areas, working together, to make sure you, their valuable customer receive our very best. On behalf, of Jacob Barone, your Mazda Sales Pro, Rey Almonte and Mike Craig-Voyk, your Mazda Finance Managers, Nick Radoslavov, your Service Advisor, and Giselle, your Delivery Specialist, and the rest of the Sport Mazda North Staff, we are all proud to have you as our valued new Mazda CX-30 owner. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER Please note: For your convenience, we now have two Sport Mazda Service Centers to serve you. For Central and South Orlando, is Sport Mazda South, the original Sport Mazda. For North Orlando and Seminole County, we now have Sport Mazda North, on 17-92, in Longwood, former site of Fairbanks Mazda. Both dealerships have the same great sales and service processes and provide the same great customer service. You are welcome at both, but Jacob, Rey, Mike, Nick and Giselle will only be at Sport Mazda South.

Sport Mazda responded

We are proud to have you as our newest customers and are so happy you found the new Mazda you were looking for here at our dealership. A great buying experience is what we try very hard to provide each and every customer, and knowing Mayeline, your Mazda Sales Pro, I am sure that is just what you received. A friendly and caring person, she is happiest when she can listen to you and your needs and then make sure you get what you came for. Our Sport Mazda Car Buying Process was created to make sure we respected you first, by answering every question and addressing every concern, before you made the car buying decision that is best for YOU. If you enjoyed your experience and left with the car you wanted, then Mayeline and the rest of our Sales Team provided you the customer service you DESERVED. Thank you so much for the testimonial and for the kind words for Mayeline and Sport Mazda. I also want to welcome you to the Sport Mazda Family as a new Mazda Owner. We will be here to support you throughout your ownership and we are prepared to provide you the service that will allow you to get the most out of your investment. Your new Mazda is loaded with great features and will give you a great FEEL ALIVE sensation every time you are behind the wheel. I hope you grow to love your new Mazda and your new family. Thank you so much for being our valued customers. JAY MEALEY, OWNER

Sport Mazda responded

Welcome both of you to the Sport Mazda Family. We are proud to have you as new Mazda owners and with you much happiness and enjoyment in your new Mazda SUV. Your choice is a Top Safety Pick+ Winner and loaded with new features that make your every drive enjoyable, entertaining, and SAFE. May you experience the great FEEL ALIVE sensation every time you get behind the wheel and may each mile you drive make you love your new Mazda even more. Thank you for the kind words for my staff, especially Mayeline, your salesperson, and Mike, your Finance Manager, who made sure you received the service you deserved. I know they will both be very happy to read your testimonial and know that their work was appreciated. We are so proud to have you as our customer and want you to know you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Carmen, I don't know the crazy story behind your ending up at Sport Mazda, but I am grateful to whatever made you decide to try us. I am also glad that Stephen (service) and Alex (sales) worked together to make sure you received the experience you deserved, and ended up with a quality Mazda sedan from our great inventory of used cars. You are right about both of these guys. The are friendly, caring, considerate and both are Mazda professionals in their separate departments. Sport Mazda is a family and we would like to welcome you to your new family. You will always be welcome here and I am sure you can always contact Alex or Stephen if you need our support. Thank you again for your kind testimonial and for being our great new customer. JAY MEALEY, OWNER

Sport Mazda responded

It is always a special event to have a loyal and long-time member of our Sport Mazda Family return once again for a new Mazda. The trust that you have shown in us over these years, along with the wonderful testimonials, like this one, have made a huge difference to our reputation and success. I want to thank you so much for being our valued and loyal customer and want you to know that you and yours will always be welcome at Sport Mazda. We are growing because of customers like yourself, and now have just opened at new Sport Mazda North on 17-92 in Longwood, for the convenience of customers on that side of Orlando. It is on the site of the former Fairbanks Mazda and is managed by Dan Parker, the long-time General Sales Manager at Sport Mazda, now Sport Mazda (South). Now you will be able to find the same great sales and service whichever side of town you are in. I want to thank you again of for choosing Sport Mazda for your new Mazda. We wish you many enjoyable and safe miles and look forward to providing you all the service and support you need to protecting your investment in your new Mazda. Thank you for being a proud Mazda owner and I know you will enjoy this one even more, with all the great features that now come standard on all new models. Especially, I hope you grow to love the FEEL ALIVE sensation you experience every time you are behind the wheel. Proud you are our customer. JAY MEALEY, OWNER