Michael Chan

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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Quiero probar el Type S en un futuro, pero me gustó hacer el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad More

by mantocedmen Verified Customer Verified Customer

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Very attentive…the best service always trying to please the customer booked in advance no voice mail always live person the customer booked in advance no voice mail always live person More

by ALLYMORG Verified Customer Verified Customer

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The service group continues to be the professionals that they are, they provide the best effort in the support of us customers they are, they provide the best effort in the support of us customers More

by waveleigh Verified Customer Verified Customer

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Great staff, beautiful showroom with fun loving people. Everyone from David Campbell to Mike Chan were super Everyone from David Campbell to Mike Chan were super More

by Nrojas619 Verified Customer Verified Customer

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Marco is the best! He is so kind and always takes great care of our family He is so kind and always takes great care of our family More

by andreacello Verified Customer Verified Customer

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Service Director & Service Manager made me feel like family I will recommend and refer 👍😎 always. They got me in and out like a Indy Pit Crew family I will recommend and refer 👍😎 always. They got me in and out like a Indy Pit Crew More

by CARKINGPHIL Verified Customer Verified Customer

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My car purchasing experience at Acura Pembroke Pines was absolutely exceptional from start to finish! The team at Acura Pembroke Pines went above and beyond to ensure that I found the perfect car that met a absolutely exceptional from start to finish! The team at Acura Pembroke Pines went above and beyond to ensure that I found the perfect car that met all of my needs and preferences. Their professionalism, knowledge, and attention to detail were truly outstanding. From the moment I walked into the dealership, I felt welcomed and valued as a customer. The team at Acura Pembroke Pines took the time to understand my requirements and provided me with valuable insights and guidance throughout the entire process. Their friendly and approachable demeanor made me feel comfortable and confident in my decision. The purchasing process was smooth, transparent, and hassle-free, thanks to their expertise and efficiency. I am beyond thrilled with my new car and I highly recommend Acura Pembroke Pines to anyone looking for a top-notch car buying experience. Thank you to the team for making this journey exciting and memorable. I am a delighted and satisfied customer! More

by civichbdx Verified Customer Verified Customer

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My car purchasing experience at Acura Pembroke Pines was absolutely exceptional from start to finish! The team at Acura Pembroke Pines went above and beyond to ensure that I found the perfect car that met a absolutely exceptional from start to finish! The team at Acura Pembroke Pines went above and beyond to ensure that I found the perfect car that met all of my needs and preferences. Their professionalism, knowledge, and attention to detail were truly outstanding. From the moment I walked into the dealership, I felt welcomed and valued as a customer. The team at Acura Pembroke Pines took the time to understand my requirements and provided me with valuable insights and guidance throughout the entire process. Their friendly and approachable demeanor made me feel comfortable and confident in my decision. The purchasing process was smooth, transparent, and hassle-free, thanks to their expertise and efficiency. I am beyond thrilled with my new car and I highly recommend Acura Pembroke Pines to anyone looking for a top-notch car buying experience. Thank you to the team for making this journey exciting and memorable. I am a delighted and satisfied customer! Big Shout Out - Mike Chan, Sean Bradford, Giovanni Vargas, Rodney Veasley and all the Acura Pembroke Pines staff that help me with my new purchase. More

by civichbdx Verified Customer Verified Customer

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Had the best experience with my car purchase ! Both Mike and Ryan took care of my transaction like I am in a red carpet. Ryan found the best rate he could find for my loan. Thank you for everythin Both Mike and Ryan took care of my transaction like I am in a red carpet. Ryan found the best rate he could find for my loan. Thank you for everything and will definitely keep this dealership in mind for my next car purchase. More

by Lorenz Go Verified Customer Verified Customer

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