Michael Chan | Page 2

Despite being put in a very difficult situation where they were unable to repair my vehicle due to a manufacturer delay with backordered parts, their service team kept an open channel of communication wi they were unable to repair my vehicle due to a manufacturer delay with backordered parts, their service team kept an open channel of communication with me through out the whole ordeal and gave me much needed reassurance. I especially want to thank Mike Chan the service director and Jordan Ferber the service manager for being so thoughtful and helpful with this extended repair situation. They are the reason I would highly recommend anyone to bring their vehicle here. More

by EMILIO.DELAROSA Verified Customer Verified Customer

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The reason for 2 stars was because after discussing about the car for 5 days, I told the dealership to please not waste my time on going over there, to make sure everything was good when I got there, because the car for 5 days, I told the dealership to please not waste my time on going over there, to make sure everything was good when I got there, because I lived two hours away. The manager, told me the car was inspected and everything was in tip top shape. When I got there not only was it not in tip top shape, but the car wouldn’t even crank. Tires were bald, oil was dirty, etc. wasted 8 hours of my Saturday. The reason they got 2 stars and not 1, was because days later everything got fixed and they drove the car to me so that I didn’t have to make the long drive again. At the end, I was happy with the car Edit: They knowingly sold me a 09 Honda Accord with a bad timing chain. Within 3 weeks of me driving the timing chain popped. So I had to replace the motor. So within 3 weeks and less than 500 miles of me purchasing this vehicle, I had to replace the motor. It’s been a disaster with this dealership since day 1. Be careful buying from Acura of Pembroke Pines, they have no problem selling you a junk car, then ignoring your calls later. More

by mcdonaldpeter60 Verified Customer Verified Customer

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Great staff, great work, Great cars Will always come here for service or a new car here for service or a new car More

by mpetrillo12 Verified Customer Verified Customer

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Thanks Jeff, Marco, and Michael for your kindness and help in adjusting my Acura for safety and always showing expertise, compassion, and caring customer car service! help in adjusting my Acura for safety and always showing expertise, compassion, and caring customer car service! More

by JEFFREYR.CHIN Verified Customer Verified Customer

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No good at all if you want to have blood pressure up or blood sugar coming to that dealer in Pembroke pines blood sugar coming to that dealer in Pembroke pines More

by predelusmurat00 Verified Customer Verified Customer

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I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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Quiero probar el Type S en un futuro, pero me gustó hacer el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad More

by mantocedmen Verified Customer Verified Customer

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Very attentive…the best service always trying to please the customer booked in advance no voice mail always live person the customer booked in advance no voice mail always live person More

by ALLYMORG Verified Customer Verified Customer

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The service group continues to be the professionals that they are, they provide the best effort in the support of us customers they are, they provide the best effort in the support of us customers More

by waveleigh Verified Customer Verified Customer

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Great staff, beautiful showroom with fun loving people. Everyone from David Campbell to Mike Chan were super Everyone from David Campbell to Mike Chan were super More

by Nrojas619 Verified Customer Verified Customer

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