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Michael Carbone
Michael Carbone at Douglas INFINITI

Michael Carbone | Page 2

Certified Service Consultant

Douglas INFINITI

430 Morris Ave
Summit, NJ 07901

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Michael Carbone

August 26, 2026

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Employee Rating

Professional with excellence and compassionate service Didn’t have to wait too long. Great work! More

by grandwin
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Recommend Dealer
Yes
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Oct 20, 2026

Douglas INFINITI responded

Thank you for your kind words! It was a pleasure serving you with our top-notch and caring services. We always strive to provide efficient and timely service to our valued customers. We appreciate your support and hope to see you again soon!

August 26, 2026

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Employee Rating

We like the Service MODEL the manager and the owner was very very special and XO was tremendous Services beautiful More

by BELAIRBARUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Troise, Martin Sally, Ana Marie Rodriguez, Silviene Grzybowski

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Oct 20, 2026

Douglas INFINITI responded

Thank you for your kind words! Our team takes great pride in providing top-notch service and we are thrilled to hear that you had a wonderful experience with our manager and owner. Your satisfaction is our top priority and we look forward to serving you again in the future.

August 23, 2026

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Service team performed an oil change and discovered oil in my Turbo charged engine, it was covered under my drive train warranty. All went well and got a loaner car until service was completed. . Vehicle r More

by fjkloso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Troise, Martin Sally, Ana Marie Rodriguez, Silviene Grzybowski

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Oct 20, 2026

Douglas INFINITI responded

Thank you for sharing your positive experience with our service team! We're glad we were able to quickly resolve the issue with your engine and provide you with a loaner car while the work was completed. We appreciate your business.

August 22, 2026

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Employee Rating

Very attentive service staff. Love my Q50.Douglas Infiniti has kept my Q50 in tip top condition. More

by georgeg1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Liebman, Armand Palmisano, Bill Troise, Martin Sally, Ana Marie Rodriguez

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Oct 20, 2026

Douglas INFINITI responded

Thank you so much for your kind words! Our service staff takes pride in providing attentive and top-notch service, and we're thrilled to hear you love your Q50! We're always here to keep your Q50 in tip-top condition.

August 22, 2026

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Employee Rating

Didn’t give me the discount on new Bridgestone tires. All other retailers have the offer posted. They didn’t give it even tho I asked. I asked why it wasn’t applied. He said they work on commissions! T More

by SLENTQX50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 20, 2026

Douglas INFINITI responded

We apologize for the inconvenience and miscommunication regarding our discount on Bridgestone tires. We would be happy to review your bill and make any necessary adjustments. Please reach out to us directly at so we can resolve this for you. Thank you for bringing this to our attention.

August 22, 2026

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Employee Rating

Very friendly. Communicated well and made sure everything was taken care of. Excellent customer service More

by ANDREWWSCHILL
Recommend Dealer
Yes

Other Employees Tagged: Michael Carbone

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Oct 20, 2026

Douglas INFINITI responded

Thank you for your kind words! We strive to provide excellent customer service and are glad to hear that we met your expectations. We appreciate your business and hope to see you again soon!

August 19, 2026

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Service was prompt and the service rep Mike went out of his way to help me minimize costs but accomplish the repair. More

by MICHAELG0306
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Service Communication
Recommend Dealer
Yes
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Oct 20, 2026

Douglas INFINITI responded

Thank you for the fantastic review! We're delighted to hear that Mike provided you with excellent service and helped minimize costs for your repair. We always strive to go above and beyond for our customers. Thanks for choosing us!

August 14, 2026

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Employee Rating

This is my third vehicle with Douglas. The service people have always been exceptional. Michael and Ann Marie are fabulous! More

by LBEE119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 20, 2026

Douglas INFINITI responded

Thank you for choosing Douglas for all of your vehicle needs and for your kind words about our exceptional service team! We are thrilled to have Michael and Ann Marie on our team and are committed to providing excellent service to all of our valued customers. We can't wait to see you for your fourth vehicle purchase.

August 10, 2026

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Employee Rating

I always receive excellent service at Douglas Infiniti! Everyone is always very courteous and very attentive! Thank you! More

by FISHGOLF8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Marie Rodriguez , Anthony Riscinti

Print
Oct 20, 2026

Douglas INFINITI responded

Thank you for your kind words! We strive to provide exceptional service every time. Your satisfaction is our top priority and we look forward to seeing you again soon at Douglas Infiniti!

August 08, 2026

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Employee Rating

They quickly and professionally corrected an issue with my car. Great customer service! Thank you! More

by JDFALK2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 20, 2026

Douglas INFINITI responded

Thank you for your review! We are thrilled to hear that our team provided excellent customer service and promptly resolved any issues with your car. Your satisfaction is our top priority. Thank you for choosing our business!

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