Merrick Shaw

Sales experience was excellent! Merrick Shaw was extremely helpful and professional! Highly recommend Cobb County Toyota! Merrick Shaw was extremely helpful and professional! Highly recommend Cobb County Toyota! More

by ANTHONYCARL1961 Verified Customer Verified Customer

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Process was simple, transparent, and quick. They even matched the financing I brought with me, which just made things even easier while also being very kind about accommodating my circumstances They even matched the financing I brought with me, which just made things even easier while also being very kind about accommodating my circumstances regarding the vehicle pick up! More

by ALVINCHEON94 Verified Customer Verified Customer

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Merick Shaw and Kent Givens are absolute professionals. Answered all my questions and was always ready to help with the process. Highly recommend Cobb County. No hidden costs ever! I’ve purchased 22 new ca Answered all my questions and was always ready to help with the process. Highly recommend Cobb County. No hidden costs ever! I’ve purchased 22 new cars from them. More

by Pete Verified Customer Verified Customer

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Loyal customers for 15 years. Not worth going to a different dealership in the Atlanta area. Not worth going to a different dealership in the Atlanta area. More

by WCAMP22 Verified Customer Verified Customer

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He did an excellent job from start to finish on the deal. Got me in and out in 30 mins Got me in and out in 30 mins More

by BMG2595 Verified Customer Verified Customer

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4th car we have purchased from Cobb County Toyota. And we would buy from here again. Merrick Shaw, Richard Wong, David Cobb in service, Jason, and Richard in finance. All these people worked hard to g And we would buy from here again. Merrick Shaw, Richard Wong, David Cobb in service, Jason, and Richard in finance. All these people worked hard to get me my new car and Merrick and Richard Wong worked extra hard to get me the features I wanted. Thank you to everyone that went the extra mile to make this a fast and easy process. More

by SINYARD.MICHELLE Verified Customer Verified Customer

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From finding the right car to signing paperwork everyone was helpful, professional and friendly. Mr. Shaw went out of his way to help us. Mr. Cobb in the service department is why we keep coming back to Cob was helpful, professional and friendly. Mr. Shaw went out of his way to help us. Mr. Cobb in the service department is why we keep coming back to Cobb County Toyota. We have purchased 3 cars and looking for a 4th. I appreciate everyone assistance there. More

by SINYARD.MICHELLE Verified Customer Verified Customer

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They are extremely honest and the general manager is the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best ,he was extremely honest , and stood by his word, i will recommend them to all my friends , and colleagues .Thanks cobb co toyota your the best!!! More

by MIMISLOMAN1966 Verified Customer Verified Customer

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Merrick always takes care of us and treats us like family. Dwayne and Chris provided exceptional customer service. Cobb county Toyota is truly the best dealership! family. Dwayne and Chris provided exceptional customer service. Cobb county Toyota is truly the best dealership! More

by Casey P. Verified Customer Verified Customer

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I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More

by Katmau Verified Customer Verified Customer

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