Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward | Page 3

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
40 Reviews
4.8

40 Reviews

Write a Review

40 Reviews of Melissa Ward

March 30, 2026

Dealership Rating
Employee Rating

I really appreciated the customer service that Nucor provides because they make you feel apart of the process with your vehicle More

by dorenefields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 31, 2026

Nucar Mazda of New Castle responded

Thank you for your review, Dorene! We’re happy to hear you appreciated the customer service at Nucar Mazda of New Castle. Our team strives to make every customer feel involved and valued during their vehicle process. We look forward to seeing you again soon! The Nucar Mazda Team

March 29, 2026

Dealership Rating
Employee Rating

Take my cx-5 here for service. The mechanic does a video review of brake life, etc. This is the typical and good dealer mazda spot. High quality service with OEM parts. More

by euronrg82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 30, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We're pleased to hear that you had a great experience at Nucar Mazda of New Castle with your Mazda CX-5 service. Our mechanics take pride in providing high-quality service and keeping you informed through video reviews. We appreciate your feedback and look forward to seeing you again for your next service! The Nucar Mazda Team

March 21, 2026

Dealership Rating
Employee Rating

Professional, Timely and Knowledgeable along with clear Vehicle Feedback. There is little room for improvement. More

by tmp105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 21, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re thrilled to hear that you found our team at Nucar Mazda of New Castle to be professional, timely, and knowledgeable. Your feedback is greatly appreciated, and we’re always looking for ways to enhance our services. Looking forward to seeing you again soon! The Nucar Mazda Team

March 13, 2026

Dealership Rating
Employee Rating

Nucar Mazda keeps you informed of any issues and sends a video of the inspection. They also offer a free shuttle to take you to work or home while your car is being serviced. Highly recommend! More

by johnm.hoguet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 13, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, John! We’re thrilled to hear that you appreciate our communication and the convenience of our shuttle service at Nucar Mazda of New Castle. Your recommendation means a lot to us. We look forward to seeing you again for your next service! The Nucar Mazda Team

March 08, 2026

Dealership Rating
Employee Rating

Never a hassle Great dealership Service is easy to make appointment Keep up the good work More

by Mazda owner 2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 08, 2026

Nucar Mazda of New Castle responded

Glad you shared your experience with us! We're delighted to hear that you had a hassle-free experience at Nucar Mazda of New Castle and found our service easy to navigate. We appreciate your support and look forward to seeing you again soon! - The Nucar Mazda Team

March 07, 2026

Dealership Rating
Employee Rating

Fast, friendly service. Minimum waiting time. Cost as estimated. Coffee was good. Waiting room was clean and comfortable More

by mtownmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re delighted to hear that you experienced fast and friendly service during your visit to Nucar Mazda of New Castle. It’s great to know that the waiting time was minimal and that you enjoyed our coffee in a clean and comfortable waiting room. We appreciate your feedback and look forward to welcoming you back soon! - The Nucar Mazda Team

March 01, 2026

Dealership Rating
Employee Rating

I was happy that my vehicle was serviced in a timely manner. Unfortunately I was disappointed to find white leather driver car seat was dirty in my first service for my recently purchased new vehicle. More

by andrewweller94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 02, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Andrew. We're glad to hear that your vehicle was serviced promptly, but we understand your disappointment regarding the condition of your white leather driver seat. At Nucar Mazda of New Castle, we strive to maintain high standards for our service, and we appreciate you bringing this to our attention. Please feel free to contact us directly so we can discuss this further. We value your experience. - The Nucar Mazda Team

February 27, 2026

Dealership Rating
Employee Rating

I've always had good, reliable service there. I like that I'm shown the car parts to better understand their condition & how much wear is left on them. More

by Danceswithpugsx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Feb 27, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We’re thrilled to hear that you have consistently received good and reliable service at Nucar Mazda of New Castle. It’s great to know that our approach of showing you the car parts and explaining their condition has been helpful. We appreciate your feedback and look forward to assisting you again in the future! - The Nucar Mazda Team

February 27, 2026

Dealership Rating
Employee Rating

Didnt recieve courtesy car wash and no indication that door bolts and nuts were tightened on the invoice. Otherwise, everything else was great More

by td2880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Feb 27, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback. We appreciate you taking the time to share your experience with Nucar Mazda of New Castle. We're glad to hear that everything else went well, but we understand the importance of the courtesy car wash and detailed service information. Please feel free to reach out to us directly so we can address your concerns further. We look forward to serving you again! - The Nucar Mazda Team

December 12, 2025

Dealership Rating
Employee Rating

Ease of scheduling service. Notification of any additional repairs needed with option of having them done. Having peace of mind that my vehicle is in good working order when I More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Dec 13, 2025

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Kathleen! We're glad to hear that you found scheduling service easy and appreciated our communication regarding any additional repairs needed. It's great to know you feel at ease with your vehicle's condition after visiting Nucar Mazda of New Castle. We pride ourselves on providing excellent customer service. We look forward to seeing you again for your next service! - The Nucar Mazda Team

Dealership Inventory (285 Vehicles)

new 2026 Mazda CX-50 car, priced at $36,733
2026 Mazda CX-50
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Mazda CX-50 Hybrid car, priced at $40,979
2026 Mazda CX-50 Hybrid
new
Polymetal Gray Metallic exterior
Unknown
All-wheel Drive
new 2026 Mazda CX-50 Hybrid car, priced at $40,349
2026 Mazda CX-50 Hybrid
new
Wind Chill Pearl exterior
Unknown
All-wheel Drive
new 2026 Mazda CX-30 car, priced at $35,184
2026 Mazda CX-30
new
Jet Black Mica exterior
Automatic
All-wheel Drive
new 2026 Mazda Mazda3 car, priced at $26,444
2026 Mazda Mazda3
new
Machine Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Mazda CX-90 car, priced at $56,417
2026 Mazda CX-90
new
Artisan Red Premium exterior
Automatic
All-wheel Drive